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Ideally, we would like to present materials in a way that demonstrates we operate as a team, in ways that encourage respect and care. To illustrate this point, since end processing sees all manner of different ways that collections "end" up, here are some examples of undesirable outcomes when consistency and communication are ignored. It is also of note that consistency without authority has little chance of success. So the engagement and support of administrative staff is also very important. Keeping the manual up to date, and reminding others about it is another good way to establish control and encourage best practices.
What to do, What not to do:
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