Printing Errors
If you encounter printing errors, take the following steps to troubleshoot. If none of these steps solves the problem, contact Atlas for assistance.
Confirm that you have Microsoft Excel and Word installed on your machine.
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If you get an error message like the following indicating that you IP address is not allowed to access the server,
Confirm addons (Alma Catalog, Alma Barcode, and CRT)
On the very top of the Aeon client main screen, there are two tabs: Home and Manage.
Choose the Manage tab, and then choose Addons
This is what your screen should look like:
You should have the Class Request Tool, Alma Primo Catalog Search, and the Alma Barcode Search.
The Addon Files are kept on the T: you will need to check that the network you are on has access to the Aeon server.
In order to use the Aeon client and access the Aeon server, the network you are on needs to be on the whitelist for the Harvard Aeon server firewall. Most of the Harvard Library networks and VPN tunnels have access to the server. If you network/IP address has changed, you may need to contact Atlas to restore access.
Missing Aeon Addons
If you do not have the correct Aeon addons available to you, take the following steps to restore access.
Confirm that you have access to the Aeon (T:) network drive. If you do not have access to the Aeon drive, see Access to the Aeon Network Drive.
If you have access to the Aeon drive, but still do not have the addons, you can manually add the addon files to the correct location on your computer. The files are stored on the network drive, at T:\Addons\
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. Locate the AlmaPrimoCatalogSearch, AlmaBarcodeLookup, Atlas folders and copy the folders. Then paste these folders into your local Addons folder, which you can find at My Documents\Aeon\Addons\.
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You should then restart Aeon and access to the Manage > Addons
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window to make sure the addons are present.
On the very top of the Aeon client main screen, there are two tabs: Home and Manage. Choose the Manage tab, and then choose Addons
The Manage Addons window will show you any addons you have access to. The addons you use in your unit may vary from what is shown here.
