...
Please gather the information and files described below, and submit them :
| Table of Contents |
|---|
Submit everything in a ticket to the LTS Alma Support Center. (Depending on the nature of the disconnection, it may not be possible to collect everything – it all helps, so just do your best to get what you can.)
...
Attach the HAR file with your report. If there are any problems submitting the file through the ticket, you can send it via secure Accellion Kiteworks attachment to Emily Kelly (emily_kelly@harvard.edu) and Maureen Driscoll (maureen_driscoll@harvard.edu) afterward – please include the Footprints ticket number for reference.
4. Copy/Paste a tracking ID from Alma (Preferred, but not always possible)
If you are completely disconnected from Alma, this will be impossible. If Alma is still open at all (or if it spontaneously logs you right back in again), try to gather a tracking ID:
- Open the Help menu ("?" in the top banner)
- Select "Generate Tracking ID"
- Highlight the code that appears in the pop-up and copy it with the Alma Copy button or by typing Ctrl-C
- Paste the tracking ID code into your report.
5. Generate an Alma performance tracking file (Preferred, but not always possible)
If you are completely disconnected from Alma, this will be impossible. If Alma is still open at all (or if it spontaneously logs you right back in again), try to save a performance tracking file:
...