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General information
- Record identifiers such as ISBN or OCLC are sent to book cover providers, which return an image that is displayed in the Primo search results.
- Most covers come from
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- Google, followed by Syndetics.
- Records that are part of Scanned Key Content have book covers chosen by staff. These take precedence over covers provided by other sources.
- For any journals that are supported by Browzine, we use the cover images from Browzine, which are based on an ISSN match.
How to tell who is supplying the image
- It is not necessary to complete this step.
- If you would like to skip this step. start with the next section: Google Books Troubleshooting.
- You can right-click on
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- the book cover in your browser and "Inspect Element" to see the source of the image.
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- In this example, the cover comes from Google:
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Books Troubleshooting
Use Google Direct Links (below) to see if Google associates the right metadata/cover with the identifier (try identifiers in our record. HOLLIS sends multiple identifiers ):to Google: OCLC, ISBN, LCCN, in that order. The first one that returns an image from Google is used in the HOLLIS display.
OCLC number
- Base URL: https://books.google.com/books?vid=OCLC[insert number here not including square brackets or OCLC prefix]
- Example: https://books.google.com/books?vid=OCLC1021859160
- You may also need to try OCLC numbers from 035 $z
ISBN
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- Base URL: https://books.google.com/books?vid=ISBN[insert number here not including square brackets, omit hyphens]
- Example: https://books.google.com/books?vid=ISBN9780991262519
- You may need to try multiple ISBsISBNs
LCCN
- Base URL: https://books.google.com/books?vid=LCCN[insert number here not including prefix, spaces, or other. non-numeric characters]
- Example: https://books.google.com/books?vid=LCCN2007052328
Sample message to Google when the error is on their end
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Google returns the wrong image and/or title. As you can see in WorldCat, this identifier is correctly associated with (title). Not the title/image that Google returns for that identifier.
More technical information if desired
There are several ways to troubleshoot incorrect cover images with Google. Use the partner support form to report errors.
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The correct title for this work is:
Syndetics Troubleshooting
- Only ISBNs are used for cover identification
- How to report an error in a Syndetics book cover (Ex Libris Knowledge Base article)
- The troubleshooting steps listed above should work for Syndetics troubleshooting as well. Use 'syndetics' instead of 'google" when filtering the list of URLs in the Network tab.
Journals via Browzine
For any journals that are supported by Browzine, we use the cover images from Browzine, which are based on an ISSN match.
Custom covers
Record that are part of Scanned Key Content have book covers chosen by staff. These take precedence over covers provided by other sources.
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