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- You may need to repair the entire Windows OS. See the Microsoft documentation for more information.
Disappearing Requests / Database Settings Error
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This error manifests in two ways:
- When launching the Aeon client, you receive the following error: "Aeon has encountered an error while trying to read the database settings"
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- Records created by other staff members aren't appearing in your Aeon account
Both of these errors may be caused by a misconfigured DBCChooser. In the former, the issue is on your machine; in the latter, it is on your colleague's.
- Close Aeon, if it is open
- In File Explorer, navigate to C:\Program Files (x86)\Aeon\
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- On older computers,
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- this may be C:\Program Files
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- \Aeon\
- Run DBCChooser.bat
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In the dialog box that comes up, type P at the first prompt.
At the second prompt, type in the letter that corresponds with your library or unit.
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- Select Production by entering P
- Select your repository by entering its corresponding letter
- Start Aeon
Unfiltered Transaction View
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