Help with Aeon
If you have an issue with Aeon that can't be resolved by consulting the Harvard Aeon wiki, the first person to contact is Marilyn Rackley; the next is Spruill Harder. If neither can be reached, contact Atlas Systems directly:
800-567-7401 x1 or support@atlas-sys.com.
HOLLIS-Aeon compatability issues
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LTS staff will also be responsible for resetting passwords for staff who have forgotten their staff client passwords and will be responsible for making any changes to client account permissions. Instructions for requesting these changes can also be found on the wiki. Turnaround time for password resets will be up to 1 business day and turnaround time for new accounts will be up to 5 business days.
Aeon paper
We use perforated paper to print Aeon requests: half goes in the item being taken from the shelf, the other half stays on the shelf. It is ordered from gotoforms.com, where it is #4339 (laser paper perforated, 8 1/2 x 11, center vertical perf).