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If you have an issue with Aeon that can't be resolved by consulting the Harvard Library Aeon wiki or the Aeon section of the Atlas Systems website, reach out to the Aeon Concierge Service.
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Administrative users of Aeon
Harvard Library and PCDI have been working towards integrating has integrated payment for photoduplication orders by credit card with Aeon. In order for the Library to take advantage of this Aeon feature, Atlas, the Library, and Harvard finance offices have been working towards ensuring that Aeon at Harvard can meet the necessary Payment Card Industry (PCI) data security standards.
One of the university requirements to meet this standard is that access to Aeon administrative functions be limited to key staff with a business reason to have access. While we do not need to limit staff access to the Aeon client, we do need to limit staff access to the Aeon Customization Manager andt he and the Aeon Staff Manager to a small set of administrative users.
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LTS staff will also be responsible for resetting passwords for staff who have forgotten their staff client passwords and will be responsible for making any changes to client account permissions. Instructions for requesting these changes can also be found on the wiki. Turnaround time for password resets will be up to 1 business day and turnaround time for new accounts will be up to 5 business days.
Terminating staff client accounts in Aeon
When staff members depart, please terminate their Aeon accounts.
Mapping the T: drive
New staff using Aeon will also have to have their T: drives mapped. Submit a request to central HUIT. Requests for access should come from the Aeon login liaison or approver for the repository/group. Access to the HUL drives is restricted, so Cassandra Ranno will need to give permission. If you copy her on the email, she will follow up with HUIT directly.
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