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- Request is for an item in the general collection: Materials Materials in the general collection are not requested through Aeon. Nevertheless, patrons occasionally fill out the HOLLIS Special Request form manually for general collection items. Refer these to Access Services by transaction number; they will respond to the patron and cancel the Aeon request.
- Request is for special collections media material: Send the transaction number to the Recordings Librarian and the Curatorial Associate and route the request to Awaiting Request Processing – Reviewed.
- Request is for paper-based item at HD Change the site to HOU (Route → Change site).
- Request is for photoduplication (digitization) of a paper-based special collections item: Send the transaction number to Houghton Public Services staff and the Keeper of Isham, and route the request to Awaiting Request Processing – Reviewed.
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