The microfilm machine has recently been freezing during use. Updates to the computer have improved the software performance, but the machine is still freezing after about 70 images are cued up in the image tray.

The vendor has suggested that we advise researcher to save scans every dozen or so images for the time being. They are exploring if the issue might be related to insufficient RAM on the computer. Additionally, they shared, “We're checking with others to see if they have similar issues with ViewScan III and will pass along anything that they give us.”

What to do if there is a line:

If there are multiple researchers in line to use the microfilm machine, please check with the Access Services Coordinator or Library Assistant for Access Services. We can talk with the researcher about what options may be available for transitioning their request to a copy request.

What to do if the software freezes:

Hold down ctrl+alt+delete on the keyboard. Choose the shut down computer option.

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If this does not resolve the issue, contact the vendor.

Put Morgan

pmorgan7@sbcglobal.net