Aeon is the request and workflow management software used by special collections repositories at Harvard Library. Aeon is the client side of HOLLIS Special Request.
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Some Aeon files are located on the T drive. If the T drive is not already mapped, you will need to do so. To see if you have access to the T drive, open File Explorer and look for "Aeon (T:)". Click on the T drive and open it up to confirm that your permissions are correctly set. If you are able to see the folders in the drive (e.g. Print), then you do not need to do anything else. If you cannot see the folders in the drive follow these instructions to map the drive.
Getting help with Aeon
Aeon documentation may be found on the Harvard Library Aeon wiki or the Aeon section of the Atlas Systems website.
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LTS staff are responsible for resetting passwords for staff who have forgotten their staff client passwords and for making any other changes to client account permissions. Instructions for requesting these changes can also be found on the LTS wiki. The turnaround time for password resets can be up to 1 business day.
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To create a new Aeon account for a Music Library staff member, the Keeper follows the instructions on the LTS wiki. Essentially, the workflow is, fill out the account request form, sign it, have the co-liaison sign it, then start a new LTS ticket and submit the form as an attachment. After requesting a new Aeon account, the Keeper immediately initiates permissions so that the staff member may map their T: drive (see below). Turnaround time for new accounts once the form is submitted can take up to 5 business days.
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When staff members depart, the Keeper terminates their Aeon accounts and remove them as Researchers from the Loeb Music Library account, following the instructions on the LTS wiki. Their personal accounts, if they have them, need not be terminated at this time.
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