DRAFT
Ask a Librarian
Ask a Librarian, including chat and email, will be suspended from 5:00 pm on Thursday, December 22, through Monday, January 2, for the holiday break. Any questions received during this period will be answered beginning Tuesday, January 3, 2023.
Get It! Services
Harvard Direct, Borrow Direct, Scan and Deliver, and Interlibrary Loan services will be suspended from Thursday, December 21, 2022, through Monday, January 2, 2023. Any requests made during this time will be processed beginning Tuesday, January 3, 2023, in order of receipt.
Harvard Depository/ReCAP Requests
Requests for library materials should be made by 3pm Wednesday, December 21, 2022, to ensure scheduled library pickup by Thursday, December 22, 2022. Requests made after this time may not be available until January 3, 2023.
HOLLIS Special Requests
Many Harvard Libraries will have limited hours during Winter Recess and January Term. For specific library details, visit Harvard's Locations and Hours page. Special Collections items housed at the Harvard Depository must be requested by Wednesday December 21, 2022, for use before the holiday break. Items from the Harvard Depository requested after the 21st may not be delivered until January 3, 2023.
Imaging Services will be closed from December 23, 2022 through January 2, 2023. Any copy orders placed during this period will be addressed in early January.
Requests for In Process Materials (items that are on order or in work orders)
Patrons can place requests for unreceived/On Order materials and materials in Library Processing/Work Orders throughout the winter recess. Requests received after 3 p.m. on Thursday, December 22, 2022, through Monday, January 2, 2023, will be addressed as soon as possible starting on Tuesday, January 3, 2023.
Records Management
Retrieval requests for Records Management items must be submitted by 2:00 pm on Wednesday, December 21, 2022, for guaranteed delivery by Thursday, December 22, 2022. All other requests and those submitted after this time will be delivered starting on January 3, 2023 as normal deliveries resume.
LTS Support
Emergency technical support will be "on call" in the event of any major systems failure. In the event of a Library Systems emergency, call the HUIT 24/7 Operations Desk at (617) 495-7777. Please specify that you are calling about a library system.
If non-emergency communications cannot wait until LTS reopens on Tuesday, January 3, 2023, notify us via the LTS Support Center.
LTS Office Hours and Services
The Library Technology Services will be closed starting at 5:00 pm on Thursday, December 22, 2022 through Monday, January 2, 2023. Regular office hours will resume on Tuesday, January 3, 2023. Voicemail and support tickets will be collected on business days throughout break. Any urgent messages will receive a response within 24 hours of review.
If you have any questions concerning this schedule, please contact us via the LTS Support Center.