Patron Services

Patron Services

The Patron Services office assists both Harvard-affiliated and external customers, and provides support for all the members of the Imaging Services department. We are located in office G-81 on the ground floor of Widener Library.

Staff:

• Tom Lingner, manager

• Rich Burns

We provide -

For the PUBLIC:

• Front Desk staffing for over-the-counter library reproduction services

• Phone and email support

• Book retrieval from Widener, Lamont, Pusey, HD, and ReCAP

• Coordination with other repositories within Harvard Library

• Cost estimates and payment processing

• A public website with information about our services (https://imaging.harvard.edu)

For IMAGING SERVICES:

• Creation of IS Project Job Tickets from Batch Transfer Forms

• Processing of Aeon copy orders

• Filing of all order-related paperwork, both OTC and Project

• Retrieval and delivery from the DRS of already-digitized material to fill Aeon orders

• Cost estimates and coordination with outside vendors

• Processing and billing support for large-scale digital imaging projects

• Procurement of supplies for the entire Imaging Services department

  • To request office supplies, please contact us via email - imaging@fas.harvard.edu

For OTHER HARVARD LIBRARIES and REPOSITORIES:

• Liaison service between patrons and Imaging Services' production area personnel

• Financial reporting on digitization projects

Contact info: