Patron Services

The Patron Services office assists both Harvard-affiliated and external customers, and provides support for all the members of the Imaging Services department. We are located in office G-81 on the ground floor of Widener Library.

Staff:

Tom Lingner, manager
Rich Burns

We provide -

For the PUBLIC:

Front Desk staffing for over-the-counter library reproduction services
Phone and email support
Book retrieval from Widener, Lamont, Pusey, HD, and ReCAP
Coordination with other repositories within Harvard Library
Cost estimates and payment processing
A public website with information about our services (https://projects.iq.harvard.edu/imagingcustomerservice/about-us)

For IMAGING SERVICES:

Creation of IS Project Job Tickets from Batch Transfer Forms
Processing of Aeon copy orders
Filing of all order-related paperwork, both OTC and Project
Retrieval and delivery from the DRS of already-digitized material to fill Aeon orders
Cost estimates and coordination with outside vendors
Processing and billing support for large-scale digital imaging projects
Procurement of supplies for the entire Imaging Services department
- To request office supplies, please contact us via email - imaging@fas.harvard.edu

For OTHER HARVARD LIBRARIES and REPOSITORIES:

Liaison service between patrons and Imaging Services' production area personnel
Financial reporting on digitization projects

Contact info:

Widener Library Room G-81

Harvard Yard

Cambridge, MA 02138

imaging@fas.harvard.edu

617-495-3995

Open to the public: 10:00am - 2:00pm

Office staffed: 9:00am - 5:00pm