Voiding a Credit Card Transaction

Credit card transactions can only be voided on the same day that they are made, and voiding a payment must be done by an authorized staff member through the Authorize.net website.

Authorized staff members are:

Tom Lingner
Bill Comstock
Mingtao Zhao

To record the voiding of a transaction in Aeon:

Add a second payment line in the "Payments/Credits" section
Make sure Date is the same as original payment date
Make sure Payment Method is "Credit Card"
Enter "VOID" in Payment Reference field
Enter negative total of previous payment in the "Amount Field"

If patron indicates that s/he would like to make a payment at some point in the future, route the order from "4 - Order Payment Received" back to "3 - Awaiting Order Payment."

If patron indicates desire to cancel the order entirely, cancel order only.

If order is from non-Aeon using repository, make sure original material is returned and route circulation side to "Request Finished."
If order is from Aeon-using repository, notify repository of cancellation, and ready material for pickup or transfer (if necessary).

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