Aeon is a special collections circulation and management system created by Atlas Systems. The Harvard Library has licensed an Aeon instance, which is hosted and maintained by Atlas. Aeon itself is not supported by LTS, but LTS does support its interactions with other LTS systems.

Aeon Topics

Support

Emergency Issues:

If you are having trouble accessing the web pages, the client, or the reporting platform, contact Atlas support as soon as possible. Before doing so, send a message to aeon-users@calists.harvard.edu to determine if this is an isolated issue, or a system-wide problem.

Atlas Support Contacts:

M-F 8am-5pm: Contact Atlas at 1-800-567-7401 x1 or support@atlas-sys.com.
After-hours + Weekends: email emergency@atlas-sys.com, which sends a text message to all Atlas support staff.

Non-Emergency Issues:

For non-emergency issues, such as troubleshooting and help with using, please email aeon-users@calists.harvard.edu.

For most issues, Atlas needs to see the Debug Log to be able to resolve them. To set up Debug Logging on Aeon, see the Atlas instructions.

Desktop Support

Please contact your local desktop support for issues relating to access to or downloading of the client.

Login Requests/Password Resets

For new staff accounts, account updates, or password resets, please contact LTS.

System Summary

Users

Aeon Desktop Client: Special collections staff at selected libraries, Imaging Services, Privileges Office

Aeon Web Interface: Public

Discovery Systems

HOLLIS is configured to direct "View In Library" links to Aeon, based on combinations of library, holdings location, and item policy. To request any changes or additions to this configuration, submit a Footprint.

Related Systems

Aeon / Alma-Primo Addon: This tool was developed by Atlas.
Aeon / ArchivesSpace Addon
Harvard Special Collections & Archives Class Request Tool: This tool was developed as a Library Lab project.

Aeon Desktop Client Upgrade (HarvardKey protected)

Further Aeon Documentation

Useful Links

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