Create KB page from template

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Checklist of page components:

1. Identify and prioritize articles to create/migrate:
   1. Review existing FAQs and known issues
   2. Check LTS Support tiers FAQs (private wiki)
   3. Review LibA tickets
2. Define page labels (to organize pages and content on a page)
   1. Decide on topic categories (for label assignment)
   2. Create labels
3. Create page templates (About Page templates | Blueprints)
   1.  Page templates needed
      1. KB article blueprint (KB article pages+ index) 
      2. FAQ article blueprint (FAQ article pages + index)
      3. Overview page template (2 or 3 col layout) and these content tools:

         1. Page properties macro (PPM) | Page properties report macro (PPRM) > Use cases; Youtube

         2. Labels
   2. Page components to include: 
      1. Heading options
      2. Instructional text (used in templates; visible only in Edit mode; provides guidance on populating a template)
      3. Page creator and date stamp. (By default, displays under page title) 
      4. Reader feedback: "Was this helpful (Yes/No)" and "Send feedback" form Not Supported in current wiki; hold til after wiki cloud migration in mid-2024
         1. Supported in Jira but not Confluence wiki
      5. Listing of "Related articles/pages"
         1. Powered by Content by label macro
      6. Labels (used to organize pages by topic)
      7. Table of contents:
         1. "On this page" (Table of contents macro)
         2. "In this section" (Child pages macro)
      8. Recently created or updated macro
      9. Page properties macro
         1. The Page Properties macro can collect and categorize FAQs from anywhere in a wiki space, if used consistently. Different Page Properties ID’s and labels can be used to group or categorize FAQs.
      10. Google page analytics (HUIT page | Set up GA account)
          1. Will be working with HL URC to implement GA
      11. Jira integration: Not supported in current wiki; on hold until after wiki cloud migration in mid-2024
4. Test and evaluate page templates
5. Create pages for refreshed site
   1. Create page creation methodology (How-to's for creating and managing pages in this area of the wiki)
   2. Create page migration inventory and use it to track progress
6. Archive old site?

Page template experiments:

• FAQ: [Title]
• How-to Article (template)
• How-to Article (2 col)
• Troubleshooting article (template)
• Troubleshooting articles (index for...)
• Multi-Page Journey (content formatting template)
• Page 2 of multi-page journey
• Page 3 of multi-page journey
• JW's KB page from template
• This is another how-to article, created from generic how-to template
• Index for KB page template

(List powered by the Children Display macro)

Panels:

Labels defined in the LibraryStaffDoc wiki space: