KB Experiments JW
Checklist of page components:
- Identify and prioritize articles to create/migrate:
- Review existing FAQs and known issues
- Check LTS Support tiers FAQs (private wiki)
- Review LibA tickets
- Define page labels (to organize pages and content on a page)
- Decide on topic categories (for label assignment)
- Create labels
- Create page templates (About Page templates | Blueprints)
- Page templates needed
- Page components to include:
- Heading options
- Instructional text (used in templates; visible only in Edit mode; provides guidance on populating a template)
- Page creator and date stamp. (By default, displays under page title)
- Reader feedback: "Was this helpful (Yes/No)" and "Send feedback" form Not Supported in current wiki; hold til after wiki cloud migration in mid-2024
- Listing of "Related articles/pages"
- Powered by Content by label macro
- Labels (used to organize pages by topic)
- Table of contents:
- "On this page" (Table of contents macro)
- "In this section" (Child pages macro)
- Recently created or updated macro
- Page properties macro
- The Page Properties macro can collect and categorize FAQs from anywhere in a wiki space, if used consistently. Different Page Properties ID’s and labels can be used to group or categorize FAQs.
- Google page analytics (HUIT page | Set up GA account)
- Will be working with HL URC to implement GA
- Jira integration: Not supported in current wiki; on hold until after wiki cloud migration in mid-2024
- Test and evaluate page templates
- Create pages for refreshed site
- Create page creation methodology (How-to's for creating and managing pages in this area of the wiki)
- Create page migration inventory and use it to track progress
- Archive old site?
Page template experiments:
- FAQ: [Title]
- How-to Article (template)
- How-to Article (2 col)
- Troubleshooting article (template)
- Troubleshooting articles (index for...)
- Multi-Page Journey (content formatting template)
- Page 2 of multi-page journey
- Page 3 of multi-page journey
- JW's KB page from template
- This is another how-to article, created from generic how-to template
- Index for KB page template
(List powered by the Children Display macro)
Panels:
Panel #1
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Labels defined in the LibraryStaffDoc wiki space:
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A
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B-C
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D-E
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F-H
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I-K
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L
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M-N
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O
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P-Q
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R
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S
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T-Z
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0-9