Page Comparison

To prepare for the following actions:

1. Type in a patron ID
   
   1. If you're in a sandbox (non-production) environment, we suggest using your own to revisit your changes later
      
2. Click on the number link to the right of “Active balance”
3. Click the Fines/Fees tab

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Fines & Fees at Harvard

• Standard Overdue Fines: None
• Recalled Materials: $3.00 per day, maximum of $45 per item
• Reserve Materials and Other Short-Term Loans

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• : $3.00 per hour, maximum of $45 per item
• Replacement Fee for Lost or Long Overdue Materials:

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• 
  
  • Standard fee is $100 replacement cost per item (though this may vary by individual library)

Patron Credits 

Fines assessed in Alma and transferred to AR or Termbill will not automatically issue a credit to the patron.

For AR cases, contact the Library Billing Office (library_billing@harvard.edu) to request a credit to the patrons patron's account. Include the :

• Alma patron ID

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• Amount
• Item information
• If possible, AR Invoice Number

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For Termbill cases, contact the Student Billing Office (student_billing@harvard.edu) to request a credit to the patrons account. Include the :

• Alma patron ID

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• Amount
• Item information
• Termbill statement number

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Add a Fine or Fee

1. Go to Fulfillment >> Manage Patron Services

2. Click “Add Fine or Fee” link above the Fine/Fee menu bar to start

Select a fee type from the Fee Type
3. Scan in the patron's ID number
4. In the patron record, click on the ID number in the header area to go to User Details
5. Click on the Fines/Fees tab
6. Click Add Fine or Fee on the right side of the screen
7. Select a Fee Type from the drop-down
8. Enter a
fee
9. Fee amount
10. Enter the item barcode, if applicable
11. Add a
comment
12. Comment if needed
    
13. Click
“Close”
14. Close to add another fine or fee, or
“Add
15. Add and
Close”
16. Close to complete

Dispute a Fine or Fee

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If a patron disputes a fine or fee, look up the patron and go to the Fines/Fees tab (steps 1-4 under "Add a Fine or Fee").

1. Click the row action item list icon (the ellipsis) for a fine/fee and select
“Dispute”
2. Dispute
3. Add a
comment.
4. Comment describing why it's being disputed
5. Click
“Dispute” and click “Confirm” in the Dispute Confirmation pop-up
6. Dispute, then Confirm to complete

Waive a Fine or Fee

1. For any line, click on the ellipsis icon, also known as the "More Actions" button
   

2. Select “Waive”

3. Enter the amount you want to waive in the “Fee amount” field if this is a partial waive; otherwise leave the field as is

4. Select a waiving reason from the drop-down menu and add a comment as needed

5. Click “Waive” to continue, then click "Confirm" to complete your action

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• The fine waiver type does not display on the main patron screen of fines unless you click on the remaining balance, which is linked in blue.

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Note about the display of waivers: The fine waiver type does not display on the main patron screen of fines unless you click on the remaining balance (the blue hyperlinked number).

To Waive a Single Fine or Fee

To waive a fine or fee, look up the patron and go to the Fines/Fees tab (steps 1-4 under "Add a Fine or Fee"). 

1. Click the row action item list icon (the ellipsis) for a fine/fee and select Waive
    
2. Choose the amount to waive
   1. To waive the entire fine or fee, leave the field as is
   2. For a partial waiver, enter the amount to waive in the Fee amount field
3. Choose the Waiving Reason from the drop-down
4. Add a Comment if needed
5. Click Waive, then click Confirm to complete

To Waive Multiple Fines or Fees for the Same Reason

In the case where fines/fees for multiple items are being waived for the same reason (such as loss due to fire), you can waive in batch as well.

From the User Details - Fines/Fee tab:

1. Click the check box to the left of one or more

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1. fines or fees
   • You can select all fines and fees by clicking the check box in the blue bar at the top of the column
   • You can then de-select any unrelated fees (such as a lost card fee if you're waiving materials fines) by clicking the box next to that one item. In other words, select all to do most of the work, then de-select any that should not be waived.
     
2. Click on Waive selected at the top right of the list
3. Choose the amount to waive, as with a single item
4. Choose the Waiving Reason and add a Comment if needed. The reason and the comment will be the same for all fines waived together in this batch.
   
5. Click Waive, then click Confirm to complete
   

Pay a Fine or Fee

Note: Patron must have an active balance greater than $0.00 in order to accept payment for library fines

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.

1. Go to Fulfillment >> Manage Patron Services

2. Scan in patron's ID number

3. Click Pay button next to patron’s active balance Active Balance

4. Identify the fines or fees to be paid:
   

   • Choose

   "all fines" for paying

   • All fines to pay the entire outstanding amount

   • Choose

   "specific

   • Specific fines

   "

   • and check respective item boxes for paying selected outstanding fees

5. Choose payment Payment method (cash, check, credit card)

6. Click "Send"