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- Requests submitted by users not in the reading room will be in the Awaiting Request Processing, Awaiting HD Processing, or Problem Request queues
- Requests with "HD" or "offsite" in the Sublocation or Paging Note field will be automatically routed to the Awaiting HD Processing queue..
- Applicable only to Houghton and the Map Collection, requests will be routed to the Problem Request queue if the HOLLIS ID or Call Number in the new request matches the HOLLIS ID or Call Number of an existing outstanding request, for example for an item in use in class or on hold for another patron.
- If a request is submitted with a scheduled date more than 7 days in the future, the request will be in the Awaiting Future Request Processing queue.
- If materials requested do not need to be retrieved immediately (depending on when the patron has indicated they need the materials), you can route them to Awaiting Request Processing - Reviewed or Awaiting HD Ordering - Reviewed after confirming that they are complete.
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- Retrieving Materials in Advance
- If you are preparing for patron visits in advance, check the Awaiting Request Processing and Awaiting Request Processing - Reviewed queues for items scheduled for that day or the next business day.
- From the queue grid, use Shift + click or Ctrl + click to select all the requests to retrieve.
- Click the Print Callslip button to print the callslips for all the selected requests. Printing the callslip will automatically change the status of the requests to In Item Retrieval.
- Retrieving Materials on Demand
- If you are retrieving materials for a patron who has come to the reading room, open her user record and navigate to the Requests tab. Use Shift + click or Ctrl + click to select all the requests to retrieve. Click the Print Callslip button to print the callslips for all the selected requests. Printing the callslip will automatically change the status of the requests to In Item Retrieval.
- For a request submitted while the patron is signed into the reading room, open the request from the Awaiting Immediate Request Processing queue. Review the request and confirm that all the information needed to retrieve the materials is present. Click the Print Callslip button to print the callslip. Printing the callslip will automatically change the status of the request to In Item Retrieval.