Page Comparison

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Fines & Fees at Harvard

• Standard Overdue Fines: None
• Recalled Materials: $3.00 per day, maximum of $45 per item
• Reserve Materials (items in RES locations) and Non-Reserve 3-hour Short-term loans: $3.00 per hour, maximum of $45 per item (with 1 hour grace period)
• Replacement Fee for Lost or Long Overdue Materials:
   Standard fee is $100 replacement cost per item
• Claimed returned items: no fines/fees. These items currently remain indefinitely at Claimed Returned status (never go to Lost).

Student Fines & Fees:

• Overdue items flip to lost after 45 days and students receive bill via Alma
• Minimum age for export is 7 days; minimum threshold for export is $10. 
• Fine/Fee type exported: Lost item replacement fee, overdue fine, recalled overdue fine
• Job to export runs in Alma on Sunday evenings and is delivered to Termbill on Monday morning.

Non-student Fines & Fees

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Patron Credits

Non-student Credits:

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(Includes Resource Sharing Partners)

• Overdue items flip to lost after 45 days and non-students receive bill via Alma
• Minimum age for for export is 30 days; no minimum threshold for export is $20
• Fine/Fee type exported: Lost item replacement fee, overdue fine, recalled overdue fine, Resource sharing receive fee (used to bill Resource Sharing partners)
• Job to export credits only runs in Alma on Sunday evenings and is delivered via LTS script to library_billing@harvard.edu on to AR on Monday morning.Library Privileges must manually apply any credits from this export in AR/Oracle.

Patron Credits

Student Credits:

• No minimum age or threshold for export
• Job to export runs in Alma on Sunday evenings and is delivered to Termbill on Monday morning. 

Fines assessed in Alma and transferred to AR or Termbill will not automatically issue a credit to the patron.

For AR cases, contact the Library Billing Office (library_billing@harvard.edu) to request a credit to the patron's account. Include:

• Alma patron ID
• Amount
• Item information
• If possible, AR Invoice Number

For Termbill cases, contact the Student Billing Office (student_billing@harvard.edu) to request a credit to the patrons account. Include:

• Alma patron ID
• Amount
• Item information
• Termbill statement number

Non-student Credits:

• Minimum age for export is 0 days; no minimum threshold for export
• Job to export credits only runs in Alma on Sunday evenings and is delivered via LTS script to library_billing@harvard.edu on Monday morning.
• Library Privileges must manually apply any credits from this export in AR/Oracle. 

Add a Fine or Fee

1. Go to Fulfillment >> Manage Patron Services
2. Scan in the patron's ID number
3. In the patron record, click on the ID number in the header area to go to User Details
4. Click on the Fines/Fees tab
5. Click Add Fine or Fee on the right side of the screen
6. Select a Fee Type from the drop-down
7. Enter a Fee amount
8. Enter the item barcode, if applicable
9. Add a Comment if needed
   
10. Click Close to add another fine or fee, or Add and Close to complete

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Dispute a Fine or Fee 

If a patron disputes a fine or fee, look up the patron and go to the Fines/Fees tab (steps 1-4 under "Add a Fine or Fee").

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