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Here are instructions for how to save a HAR file for your current browser tab:https://support.zendesk.com/hc/en-us/articles/204410413-Generating-a-HAR-file-for-troubleshooting

(Adapted from Zendesk)

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titleChrome (Windows and Mac)

(Note that if you were not already recording network requests (i.e. you find the Record button in step 4 below is grey), then you may not be able to save the HAR file now. Do turn the Record button on (red) and check the "Preserve log" checkbox, so that if you're disconnected again you'll be ready to save a HAR file next time.)

  1. Open Google Chrome and go to the page where the issue is occurring.
  2. Look for the Vertical ellipsis button (Image Modified) and select More Tools > Developer Tools.
  3. From the panel opened, select the Network tab.
  4. Look for a round Record button ( Image Modified ) in the upper left corner of the tab, and make sure it is red. If it is grey, click it once to start recording.
  5. Check the box Preserve log.
  6. Click Download. Then save the file to your computer: Save as HAR with Content


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titleFirefox (Windows and Mac)
  1. Open Firefox and go to the page where you are experiencing trouble.
  2. Select the Firefox menu (three horizontal parallel lines) at the top-right of your browser window, then select Web Developer > Network.
  3. The Developer Network Tools opens as a docked panel at the side or bottom of Firefox. Click the Network tab.
  4. The recording autostarts when you start performing actions in the browser.
  5. Once you have reproduced the issue and you see that all of the actions have been generated in the Developer Network Panel (should just take a few seconds), right-click anywhere under the File column, and click on Save all as Har.
  6. Save the HAR file somewhere convenient.


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titleSafari (Mac)

Before generating the HAR file, make sure you can see the Develop menu in Safari. If it is not there, follow the instructions under Use the developer tools in the Develop menu in Safari on Mac.

  1. Open the Develop menu and select Show Web Inspector.
  2. Click the Network tab and complete the activity that is causing issues.
  3. Click the Export icon on the far right of the network tab and save the HAR file.


Expand
titleMicrosoft Edge

Edge natively produces HAR files. For more instructions, see the instructions from the Microsoft website. 

  1. Open the Network tool in F12 developer tools.
  2. Export captured traffic as a HAR (CTRL + S).

Attach the HAR file with your report. If there are any problems submitting the file through the ticket, you can send it via secure Accellion Kiteworks attachment to Emily Kelly and Maureen Elizabeth Driscoll afterward – please include the Footprints ticket number for reference.

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