Page Comparison

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• No minimum age or threshold for export
• Job to export runs in Alma on Sunday evenings and is delivered to Termbill on Monday morning. 
• When credits export from Alma, they no longer appear as "active" in Alma, but appear as "closed" in Fines/Fees tab of Studentstudent's account
• Resource Sharing lost item credits are not automatically credited, and a student needs to contact Resource Sharing (ill@harvard.edu) about the credit

Non-student Credits (sent to Library Billing):

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1. Click the row action item list icon (the ellipsis) for a fine/fee and select Dispute
2. Add a Comment describing why it's being disputed
3. Click Dispute, then Confirm to complete

Waive

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an Active Fine or Fee

Note about the display of waivers: The fine waiver type does not display on the main patron screen of fines unless you click on the remaining balance (the blue hyperlinked number).

This section is only for ACTIVE fines and fees. Old fines and fees cannot be waived this way, and patrons should contact Access and Borrowing (hl_accessborrowing@harvard.edu) for Harvard items, and Resource Sharing (ill@harvard.edu) for Interlibrary Loan and Borrow Direct items.

To Waive a Single Active Fine or Fee

To waive a an active fine or fee, look up the patron and go to the Fines/Fees tab (steps 1-4 under "Add a Fine or Fee"). 

1. Click the row action item list icon (the ellipsis) for a fine/fee and select Waive
    
2. Choose the amount to waive
   1. To waive the entire fine or fee, leave the field as is
   2. For a partial waiver, enter the amount to waive in the Fee amount field
3. Choose the Waiving Reason from the drop-down
4. Add a Comment if needed
5. Click Waive, then click Confirm to complete

To Waive Multiple Active Fines or Fees for the Same Reason

In the case where finesactive fines/fees for multiple items are being waived for the same reason (such as loss due to fire), you can waive in batch as well.

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