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4. Generate an Alma performance tracking file (Preferred, but not always possible)
The method of creating a performance tracking file has changed. Previously a performance tracking file could be created after completing a task and noticing slowness. With this change you need to "Start a Performance Tracking Session" first.
- Select the Alma help menu () > Start Performance Tracking Session.
- Reproduce the performance issue.
- When you have completed recording the session, select the Alma help menu () > Stop Performance Tracking Session and Generate File.
- The generated performance tracking file can be accessed from the download icon () in your browser.
- The file will have this naming convention "E06-0306201757-YYPBS-GENERAL.dat"
If you are completely disconnected from Alma, this will be impossible. If Alma is still open at all (or if it spontaneously logs you right back in again), try to save a performance tracking file:
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- Attach this file with your report.
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- If there are any problems submitting the file through the ticket, you can send it
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- as an attachment in an encrypted email message to LTS Support staff, Emily Kelly (emily_kelly@harvard.edu)
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- afterward – please include the
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- LibAnswers ticket number for reference.
5. Capture a HAR file from the browser (Preferred, but not always possible)
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