G-81 Office Procedures
Office Evacuation Procedure
Workflows:Project Workflow
Over-The-Counter Orders
Project Orders
How To:
Check Phone Messages or Change Greeting
Handle Group Email (imaging@fas.harvard.edu)Workflow
Dissatisfied Customers and the Patron Services Escalation Protocol
File a Daily Cash ReportProcess Thesis Requests
Ship FEDEX
Take a Credit Card Payment
FEDEX Shipping Instructions