Alma users have reported that Alma sometimes disconnects the user from the session, even when the user has been actively using Alma. LTS For this and performance issues, LTS Support will work with Ex Libris to diagnose and resolve this issue, and we need your help to document instances when this happens!
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4. Generate an Alma performance tracking file (Preferred, but not always possible)
The method of creating a performance tracking file has changed. Previously a performance tracking file could be created after completing a task and noticing slowness. With this change you need to "Start a Performance Tracking Session" first.
- Select the Alma help menu () > Start Performance Tracking Session.
- Reproduce the performance issue.
- When you have completed recording the session, select the Alma help menu () > Stop Performance Tracking Session and Generate File.
- The generated performance tracking file can be accessed from the download icon () in your browser.
- The file will have this naming convention "E06-0306201757-YYPBS-GENERAL.dat"
If you are completely disconnected from Alma, this will be impossible. If Alma is still open at all (or if it spontaneously logs you right back in again), try to save a performance tracking file:
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- Attach this file with your report.
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- If there are any problems submitting the file through the ticket, you can send it
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- as an attachment in an encrypted email message to LTS Support staff, Emily Kelly (emily_kelly@harvard.edu)
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- afterward – please include the
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- LibAnswers ticket number for reference.
5. Capture a HAR file from the browser (Preferred, but not always possible)
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Attach the HAR file with your report. If there are any problems submitting the file through the ticket, you can send it via secure Accellion Kiteworks attachment to Emily Kelly (emily_kelly@harvard.edu) and Maureen Driscoll Avery Clements (maureenavery_driscoll@harvardclements@harvard.edu) afterward – please include the LibAnswers ticket number for reference.