Many errors encountered when accessing e-resources or using other web-based library tools can be resolved by clearing the data stored in the browser, specifically cookies and cache.
How to Delete Cookies and Cache
Detect my current browser and give me instructions
Browser-specific links:
- Instructions for Chrome
- Instructions for Firefox
- Instructions for Safari
- Instructions for Microsoft Edge
- Instructions for Internet Explorer
What Kinds of Problems Does Clearing Cookies/Cache Solve?
- "Too many redirects" or other browser errors trying to view Harvard Library e-resource or request links
- Page won't load in the normal browser window, but does load successfully in a different browser/on a different computer or in incognito/private mode