Help with Aeon
If you have an issue with Aeon that can't be resolved by consulting the Harvard Aeon wiki, the first person to contact is Marilyn Rackley; the next is Spruill Harder. If neither can be reached, contact Atlas Systems directly:
800-567-7401 x1 or support@atlas-sys.com.
HOLLIS-Aeon compatability issues
Issues with HOLLIS-Aeon compatability, for example unwarranted error messages, should be reported to HUIT.
Administrative users of Aeon
Harvard Library and PCDI have been working towards integrating payment for photoduplication orders by credit card with Aeon. In order for the Library to take advantage of this Aeon feature, Atlas, the Library, and Harvard finance offices have been working towards ensuring that Aeon at Harvard can meet the necessary Payment Card Industry (PCI) data security standards.
One of the university requirements to meet this standard is that access to Aeon administrative functions be limited to key staff with a business reason to have access. While we do not need to limit staff access to the Aeon client, we do need to limit staff access to the Aeon Customization Manager andt he Aeon Staff Manager to a small set of administrative users.
Christina is the Library Liaison for creating staff Aeon accounts. Josh is the Approver.
Creating new staff client accounts in Aeon
If we need a new Aeon account for a staff member, Christina will contact LTS using the instructions on the LTS wiki. Essentially, the workflow is, fill out the account request form, sign it, and have Josh sign it.
LTS staff will also be responsible for resetting passwords for staff who have forgotten their staff client passwords and will be responsible for making any changes to client account permissions. Instructions for requesting these changes can also be found on the wiki. Turnaround time for password resets will be up to 1 business day and turnaround time for new accounts will be up to 5 business days.
Mapping the T: drive
New staff using Aeon will also have to have their T: drives mapped. Submit a request to central HUIT. Requests for access should come from the Aeon login liaison or approver for the repository/group. Access to the HUL drives is restricted, so Cassandra Ranno will need to give permission. If you copy her on the email, she will follow up with HUIT directly.
Send the email to ithelp@harvard.edu and cc Casssandra Ranno - cassandra_ranno@harvard.edu. Include in the email that you are requesting that a staff member be added to the HUL-AeonALL-RW permissions group. Include the staff member’s name and central account ID (that can be found on https://connections.harvard.edu/ as part of the staff directory record). Once you receive confirmation that the staff member has been added to the permissions group, they can follow the mapping instructions below.