Harvard Library Viewer - Image Delivery Service
- JP2 Grayscale
Library Viewer for IDS and PDS cannot deliver JP2s with color profile Gray (any variations of Gray scale). Images need to be deposited into DRS as either bitonal or RGB or sRGB but not Gray.
Harvard Library Viewer - Page Delivery Service
- Printing
If a patron requests a PDF of exactly 11 pages in the Library Viewer, the request fails silently - no email will be sent to the patron. Requests for 10 or fewer pages are displayed in a new browser window. Requests for 12 or more pages will successfully send an email link using the email address entered. For 11 pages exactly, the patron is asked to put in an email address, but the link is never sent.
Interim solution: We are working on a fix, but, in the meantime, the workaround is to request 12 pages instead of 11. The patron will then get an email with a PDF link.
WebAdmin
- Downloading objects from DRS doesn't always work
When trying to download an object or a set of objects from WebAdmin, the zip file that is delivered sometimes is empty or doesn't include all the files and objects selected.
Interim solution: Follow the instructions in the Requesting Bulk Downloads of Objects from the DRS page to notify LTS Support about the objects you need to download.