- How do library staff record system failures and request support?
- Notify LTS so that LTS has a complete record of system failures and resolutions
- LTS/HUIT submits requests for technical support to Atlas and monitors time to resolutions
- How are patrons and staff notified of system down-time?
- LTS/HUIT is responsible for evaluating whether Atlas is meeting its support obligations, based on Harvard/Atlas SLA.
Atlas Support
service@atlas-sys.com | 800-567-7401 x1
Customer Service Rep: Chris Youngblood 757-467-7872, #219
SERVICE LEVEL??