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Resources for Patrons
Library.harvard HOLLIS Special Request overview
Instructions on registering and placing requests: Getting Started with HOLLIS Special Request
Common
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Issues
- Lost Password - If the patron did not use a HarvardKey to register, she can reset her own password by clicking on the Forgot Password? link on the HOLLIS Special Request logon page. The patron will be emailed a link that will allow her to reset her password. Patrons who registered using HarvardKey will need to recover their Key password.
- Lost Username - If the patron did not use a HarvardKey to register, any library staff with access to Aeon client can look up the patron's username.
- Questions About Requests - Questions about specific requests should be directed to the holding library or to Imaging Services.