Database Settings Error
If you tried to launch the client, and received the following error: "Aeon has encountered an error while trying to read the database settings" you will need to do the following to fix it.
- Open up the file C:\Program Files\Aeon\DBCChooser.bat NB: on some computers, it may be C:\Program Files (x86)\Aeon\DBCChooser.bat instead. If you don't see an Aeon folder in Program Files, try Program Files (x86)
Choose P for Production, and the letter associated with the library of your installation (e.g. F for Houghton)- Open Aeon again, and this time it should work
Confirm addons (Alma Catalog, Alma Barcode, and CRT)
On the very top of the Aeon client main screen, there are two tabs: Home and Manage.
Choose the Manage tab, and then choose Addons
This is what your screen should look like:
You should have the Class Request Tool, Alma Primo Catalog Search, and the Alma Barcode Search.
The Addon Files are kept on the T: drive, at T:\Addons\, specifically 3.7 Aeon CRT Addon, AlmaPrimoCatalogSearch, and AlmaBarcodeLookup folders. If you do not have these listed, or the versions are wrong, copy these folders into your local Addons folder, which you can find at My Documents\Aeon\Addons\. Then, return to the Manage > Addons area, and make sure they appear and are active.
Printing Errors
If you encounter printing errors, take the following steps to troubleshoot. If none of these steps solves the problem, contact Atlas for assistance.
Confirm that you have Microsoft Excel and Word installed on your machine.
Confirm that you have access to the Aeon (T:) network drive. You must have access to the Aeon network drive when you are printing.
- If you do not have access to the Aeon drive, see Access to the Aeon Network Drive.
- If your access is intermittently interrupted, contact your local desktop support.
Check your printing configuration to confirm you are printing to the correct printer.
- For the Printing Configuration, you will need to choose
the - the Printer Setup
option - option from the menu after clicking on the Aeon icon in the top left corner of the application window.
This is generally what you want to have, which is "Prompt" checked, but not "Edit." Prompt means that you will get to choose the printer the call slip prints to (usually desirable), while Edit means that rather than print the call slip directly, Aeon will open a word document to be edited before printing. If you do not have
...
the Prompt
...
option checked for a particular template and the Printer selected is not actually available to your computer, you will get error messages. Typically you should leave
...
the Prompt
...
option checked and select the printer to print to you when you try to print a callslip.
Repair Microsoft Office
- You may need to repair Excel and/or Word. See
the - for
- for more information.
Repair Windows
- You may need to repair the entire Windows OS. See
the - for more information
- for more information.
Database Settings Error
If you tried to launch the client, and received the following error: "Aeon has encountered an error while trying to read the database settings" you will need to do the following to fix it:
Open up the file C:\Program Files\Aeon\DBCChooser.bat NB: on some computers, it may be C:\Program Files (x86)\Aeon\DBCChooser.bat instead. If you don't see an Aeon folder in Program Files, try Program Files (x86)
In the dialog box that comes up, type P at the first prompt.
At the second prompt, type in the letter that corresponds with your library or unit.
Re-launch Aeon.
Unfiltered Transaction View
If your Aeon client view is not filtered for only your unit's transactions, follow the instructions for correcting a database settings error as described above. If you are seeing a larger number of Aeon transactions than expected or transactions for materials that do not belong to your library, you may need to check your database settings.
Database Connection Error
If you get an error message like the following indicating that you IP address is not allowed to access the server,
Confirm addons (Alma Catalog, Alma Barcode, and CRT)
On the very top of the Aeon client main screen, there are two tabs: Home and Manage.
Choose the Manage tab, and then choose Addons
This is what your screen should look like:
You should have the Class Request Tool, Alma Primo Catalog Search, and the Alma Barcode Search.
The Addon Files are kept on the T: drive, at T:\Addons\, specifically 3.7 Aeon CRT Addon, AlmaPrimoCatalogSearch, and AlmaBarcodeLookup folders. If you do not have these listed, or the versions are wrong, copy these folders into your local Addons folder, which you can find at My Documents\Aeon\Addons\. Then, return to the Manage > Addons area, and make sure they appear and are active.