Scans from Partner libraries
Current request scanning workflow
- All scan requests will initiate in HOLLIS, with a link to ILLiad
- With a variety of ILLiad routing rules, IDS logic, and system addons in place, requests will flow through the following systems for fulfillment:
- Rapid
- OCLC
- Docline
- Requests will be tracked in ILLiad
- Fulfilled scans will be emailed in ILLiad automatically
- Emails are sent from ill@harvard.edu; responses go directly to LibAnswers for staff response; staff can reactivate and request resends from within ILLiad
SCSB request scanning workflow
| Note |
|---|
Need to confirm where emails are from (ReCAP) |
- If unable to be fulfilled via Rapid, OCLC, or Docline, scan requests will be routed to SCSB queue, where a system addon will pick up the request and send it to SCSB
- Request will close in ILLiad and is no longer tracked there.
- ReCAP will scan the request and email it via Article Exchange directly to the patron.
Scans from Harvard to partners
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