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This is generally what you want to have, which is "Prompt" checked, but not "Edit." Prompt means that you will get to choose the printer the call slip prints to (usually desirable), while Edit means that rather than print the call slip directly, Aeon will open a word document to be edited before printing. If you do not have the Prompt option checked for a particular template and the Printer selected is not actually available to your computer, you will get error messages. Typically you should leave the Prompt option checked and select the printer to print to you when you try to print a callslip.
Repair Microsoft Office
- You may need to repair Excel and/or Word. See the Microsoft documentation for more information.
Repair Windows
- You may need to repair the entire Windows OS. See the Microsoft documentation for more information.
Disappearing Requests / Database Settings Error
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- Close Aeon, if it is open
- In File Explorer, navigate to C:\Program Files (x86)\Aeon\
- On older computers, this may be C:\Program Files\Aeon\
- Run DBCChooser.bat
- Select Production by entering P
- Select your repository by entering its corresponding letter
- Start Aeon
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Database Connection Error
If your Aeon client view is not filtered for only your unit's transactions, follow the instructions for correcting a database settings error as described above. If you are seeing a larger number of Aeon transactions than expected or transactions for materials that do not belong to your library, you may need to check your database settings.
Database Connection Error
If you get an error message like the following indicating that you IP address is not allowed to access the server, you will need to check that the network you are on has access to the Aeon server.
In order to use the Aeon client and access the Aeon server, the network you are on needs to be on the whitelist for the Harvard Aeon server firewall. Most of the Harvard Library networks and VPN tunnels have access to the server. If you network/IP address has changed, you may need to contact Atlas to restore access.
Missing Aeon Addons
If you do not have the correct Aeon addons available to you, take the following steps to restore access.
Confirm that you have access to the Aeon (T:) network drive. If you do not have access to the Aeon drive, see Access to the Aeon Network Drive.
If you have access to the Aeon drive, but still do not have the addons, you can manually add the addon files to the correct location on your computer. The files are stored on the network drive, at T:\Addons\. Locate the AlmaPrimoCatalogSearch, AlmaBarcodeLookup, Atlas folders and copy the folders. Then paste these folders into your local Addons folder, which you can find at My Documents\Aeon\Addons\.
You should then restart Aeon and access to the Manage > Addons window to make sure the addons are present.
On the very top of the Aeon client main screen, there are two tabs: Home and Manage. Choose the Manage tab, and then choose Addons
The Manage Addons window will show you any addons you have access to. The addons you use in your unit may vary from what is shown here.
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you get an "Error connecting to Aeon database" error when opening the Aeon client, you may need to connect through the Harvard server firewall:
- Try connecting to another application behind the firewall (such as https://arstaff.lib.harvard.edu/)
- If you are unable to connect to both Aeon and ArchivesSpace, try connecting to the VPN, then restarting Aeon
- If you are able to connect to ArchivesSpace but not Aeon, please file a support ticket with LTS
- If you are unable to connect to the VPN, or can connect but are unable to access both ArchivesSpace and Aeon, please file a support ticket with HUIT
Missing/Outdated Aeon Addons
The following errors are caused by misconfigured or obsolete addons:
- Invalid escape sequence near '"fulldisplay\?'
- Bad request (400)
- Could not execute Lua script
The most common cause of these issues is the ArchivesSpace Containers addon having incorrect API credentials. Otherwise, these errors may be caused by outdated/conflicting addons.
Current Aeon Addons
The currently used addons, and their versions, are as follows:
- Alma Barcode Lookup (1.0.2)
- Alma Primo Definitive Catalog Search (1.0.1)
- ArchivesSpace Containers (1.1) - note that this addon is optional depending on your repository/workflow
Configuring the ArchivesSpace Containers Addon
If your repository does not use the ArchivesSpace Containers addon, the addon should be disabled:
- Open Manage → Addons
- Select the row labeled ArchivesSpace Containers
- In the bottom left corner, select the radio button labeled No
- Click Save Settings in the top ribbon
If your repository does use the ArchivesSpace Containers addon, verify that you have the correct credentials for your repository:
- Open Manage → Addons
- Select the row labeled ArchivesSpace Containers
- In the bottom table, check that APIUsername and APIPassword are not blank and have the correct values for your repository
- If you make any changes to these fields, click Save Settings in the top ribbon, and restart Aeon
Updating Aeon Addons
If your addons are out of date, or you do not have the addons listed above, you may need to manually refresh your addons.
- Navigate to C:\Users\[your username]\Documents\Aeon\Addons
- If this directory does not exist, you may have addons installed on OneDrive, and will need to navigate to your Aeon directory there.
- Delete all folders in Addons
- Do not delete the LocalSettings.xml file - this contains your credentials for Alma and ArchivesSpace!
- Restart Aeon. Aeon should copy over any addons from the T:\ drive automatically, which will be the most up-to-date versions available
- Go to Manage → Addons and ensure that the three addons listed above are enabled
Disabling Unused Addons
Some older addons, when enabled, may cause unexpected behavior. To disable addons:
- Open Manage → Addons
- Select the row for the addon you want to disable
- In the bottom left corner, select the radio button labeled No
- Click Save Settings in the top ribbon