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Creating a Debug Log

If none of these steps resolve your issue, the next step is to create a support ticket with LTS and include a debug log, which contains detailed information from the Aeon client.  To create a debug log:

1. Go to the Aeon Options screen (main screen → 3-bar menu in the top left → Options)
2. In the bottom section, check off Enable Debug Logging and click OK
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3. Restart Aeon
4. Repeat the steps to cause the error, then close Aeon
5. When sending the support ticket to LTS, attach AeonClient.log (with no number), located in C:\Users\[your username]\Documents\Aeon\Logs
   1. If this directory does not exist, or has no files in it, instead check for an Aeon directory under OneDrive

Printing Errors

1. Restart your computer.
2. Verify that "Legacy Mail Merge" is selected under the Aeon Options menu (main screen → 3-bar menu in the top left → Options).
   1. If this option is not checked off, Aeon will be unable to print.
3. Verify that you are able to print from other applications, such as Microsoft Word.
   1. If you are unable to, please contact HUIT or your local IT support to set up your print settings in Windows.
4. Confirm that you have both Microsoft Word and Excel installed on your machine.
   1. For Parallels users on Mac, make sure that you have the Windows version of Microsoft Office installed.  If Word is called "Microsoft Word (Mac)" in your Parallels environment, Aeon will not be able to print.
5. Confirm that you are connected to the T:\ drive.
   1. Note that T:\ drive access is limited to Harvard Library sites in Massachusetts only.  If your repository does not have access to the T:\ drive, skip this step.
      
   2. If you are connected to the T:\ drive, you should see this icon under This PC in File Explorer:
      
   3. If you instead see this icon with a red X on it, you may need to re-authenticate with the network.  Double-click on the icon and enter your credentials if prompted.
   4. If you do not see this drive at all, see Access to the Aeon Network Drive.
   5. If none of these steps connected you to the T:\ drive, please file a support ticket with HUIT or your local IT support.
6. If you are still unable to print, please create a debug log (see belowabove) and file a support ticket with LTS.  Please attach the debug log to the ticket.

Check your printing configuration to confirm you are printing to the correct printer.

• • For the Printing Configuration, you will need to choose the Printer Setup option from the menu after clicking on the Aeon icon in the top left corner of the application window.

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Word Opens During Printing

When printing from Aeon, Word may instead open up.  If you do not want this to happen, do the following:

1. Go to the 3-bar menu in the top left → Printer Setup
2. Uncheck "Edit" from each entry in the list
   1. "Prompt" will give you an option to change the printer from within Aeon.  If you only ever use one printer, you can uncheck this.
3. Click OK
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Disappearing Requests / Database Settings Error

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1. Close Aeon, if it is open
2. In File Explorer, navigate to C:\Program Files (x86)\Aeon\
   1. On older computers, this may be C:\Program Files\Aeon\
3. Run DBCChooser.bat
4. Select Production by entering P
5. Select your repository by entering its corresponding letter
6. Start Aeon

In addition to updating DBCChooser, please file a support ticket with LTS, who can move the missing requests into their correct repository.

Database Connection Error

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