A staff account is needed to access the Aeon Client (staff) application. Staff accounts are created and managed by LTS.
No system user may use a group, shared, or generic account.
Access for any terminated Aeon users must be deactivated as soon as the user is terminated. The repository/group where the user worked is responsible for requesting account deactivation from LTS.
Staff must have passwords that meet the Harvard strong password requirement. No system user may use a group, shared, or generic
account.Requirements for Aeon passwords has changed with the Aeon client update to version 5.0.4.0 (March, 2022). This change applies to new user login requests and to existing users when updating an expiring password.
- Aeon password must
- Be at least eight characters long
- Contain a lowercase letter
- Contain an uppercase letter
- Contain a number
- No spaces
- No special characters
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Requesting a New Account
Step 1: The repository Login Liaison prepares a Login Request Form for submission. The form must be signed by the Login Liaison and Login Approver. Liaisons and approvers for each library/group can be found on the Aeon Login Roles page.
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- Confirm the form is complete and fully signed by both the Login Liaison and Login Approver.
- Submit Submit the form via the LTS Support website
- Open a new support ticket and include the new user's name in the body/description field.
- When you received an automated email response from the Footprints system, reply to the email by attaching a scanned copy of the login request form.
- when saving the PDF, click Save As Other and save as Reduced Size PDF or Optimized PDF
- If you opt to scan the form and submit it electronically, you do not need to send the original to LTS, though we do recommend that you keep it until you hear back that it has been received.
- Alternatively, you can let LTS know in the body of the message that you are planning to send the form via intercampus mail to LTS Support, 90 Mt. Auburn St. Room 122. Bear in mind this will take longer for the login request to be received and processed.
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LTS will let the user and the Login Liaison know when the Aeon account is ready for use. It can take up to one week for accounts to be created after the form is received in LTS. Please indicate in your submission request if the account has particular urgency.
Step 4: Make sure new users are signed up for the Aeon staff listserv to receive notifications on system issues and outages. https://web.calists.harvard.edu/mailman/lists/aeon-users.calists.harvard.edu/
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Requesting a Password Reset
If a staff user has forgotten her have forgotten their password, she will need to contact LTS to reset it. She should open a new support ticket to request a password reset. LTS will let the user know what her new password is. It can take up to a day for LTS to respond once the form is received.
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Removing a User from Aeon
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- Confirm the form is complete and fully signed by both the Login Liaison and Login Approver.
- Submit the form via the LTS Support website
- Open a new support ticket and include the new user's name in the body/description field.
- When you received an automated email response from the Footprints system, reply to the email by attaching a scanned copy of the login request form.
- when saving the PDF, click Save As Other and save as Reduced Size PDF or Optimized PDF
- If you opt to scan the form and submit it electronically, you do not need to send the original to LTS, though we do recommend that you keep it until you hear back that it has been received.
- Alternatively, you can let LTS know in the body of the message that you are planning to send the form via intercampus mail to LTS Support, 90 Mt. Auburn St. Room 122. Bear in mind this will take longer for the login request to be received and processed.
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