Page Comparison

...

Staff must have passwords that meet the Harvard strong password requirement. 

Requirements for Aeon passwords has changed

...

with the Aeon client update to version 5.0.4.0 (March, 2022).  This change applies to new user login requests and to existing users when updating an expiring password.

• Aeon password must 
  • Be at least eight characters long 
  • Contain a lowercase letter
  • Contain an uppercase letter
  • Contain a number
  • No spaces
  • No special characters 

...

1. Confirm the form is complete and fully signed by both the Login Liaison and Login Approver.
2. Submit the form via the LTS Support website
1.   Open a new support ticket and include the new user's name in the body/description field. 
2. When you received an automated email response from the Footprints system, reply to the email by attaching a scanned copy of the login request form. 
   1. when saving the PDF, click Save As Other and save as Reduced Size PDF or Optimized PDF
   2. If you opt to scan the form and submit it electronically, you do not need to send the original to LTS, though we do recommend that you keep it until you hear back that it has been received.
3. Alternatively, you can let LTS know in the body of the message that you are planning to send the form via intercampus mail to LTS Support, 90 Mt. Auburn St. Room 122. Bear in mind this will take longer for the login request to be received and processed.

...

LTS will let the user and the Login Liaison know when the Aeon account is ready for use. It can take up to one week for accounts to be created after the form is received in LTS. Please indicate in your submission request if the account has particular urgency.  

Step 4: Make sure new users are signed up for the Aeon staff listserv to receive notifications on system issues and outages. https://web.calists.harvard.edu/mailman/lists/aeon-users.calists.harvard.edu/

...

Requesting a Password Reset

If staff have forgotten their password, she will need to contact LTS to reset it.  She should  open a new support ticket to request a password reset.  LTS will let the user know what her new password is.  It can take up to a day for LTS to respond once the form is received.

...

1. Confirm the form is complete and fully signed by both the Login Liaison and Login Approver.
2.  Submit the form via the LTS Support website
1.  Open a new support ticket and include the new user's name in the body/description field. 
2. When you received an automated email response from the Footprints system, reply to the email by attaching a scanned copy of the login request form. 
   1. when saving the PDF, click Save As Other and save as Reduced Size PDF or Optimized PDF
   2. If you opt to scan the form and submit it electronically, you do not need to send the original to LTS, though we do recommend that you keep it until you hear back that it has been received.
3. Alternatively, you can let LTS know in the body of the message that you are planning to send the form via intercampus mail to LTS Support, 90 Mt. Auburn St. Room 122. Bear in mind this will take longer for the login request to be received and processed.

...