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- All scan requests will initiate in HOLLIS, with a link to ILLiad
- After resource sharing staff have exhausted all other fulfillment networks, the request will be sent to SCSB via ILLiad.
- The request will be "finished" in ILLiad after sending through SCSB.
- ReCAP will email article to ill@harvard.edu
- If the item is not on shelf, too fragile, or otherwise unavailable for scanning, ReCAP will email ill@harvard.edu and inform them of this
- Resource sharing staff will upload the article in ILLiad, which sends to the patron.
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- Scan requests will arrive in LAS as EDD requests
- HD Circulation staff will print retrieval requests with citations
- After retrieval, materials are handed off to HD Resource Sharing
- HD Resource Sharing scans with EDD coversheet
- Scan is sent via Article Exchange email to patron that requested scan; email is from ill@harvardhdedd@hulmail.harvard.edu