In some cases, it is not possible to send a patron’s entire request to the lab because some material in the order may require special handling. Examples include: items larger than 15”x21”, material that does not lay flat, material that contains overlays, or foldouts. In these instances, material that cannot be scanned through the reference scanner should be separated or marked and sent to the studio. Please note that artwork and photography can go through the reference scanner and should only be sent to the studio if the patron requests publishable quality photography.
How to write a “split” order:
- Create one estimate for the patron.
- Select the correct number of patron scans.
- For the studio scans, use foldout / oversize for digital capture, but reduce the price to $15.00.
- If there are more than 5 items in the order to be scanned at the studio, give the material to the photoduplication liason for pricing. If a reduced price is granted, note price and grantor in the Special Comments field.
- Flag the material that will be scanned separately at the studio, but do not remove loose material. Only in the case of a rush will loose material be removed. (Material will always first go to the lab and then be transferred to the studio.)
- Place the item with the estimate together on the shelf.
Example of language to include in communication with patrons:
Please find attached your estimate. The majority of the material in your order can be processed as reference scans through our lowest cost workflow; however, due to the condition of some items, a different imaging process is required. .