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Important things to mention

  • Comments you add will display in the patron's record and be visible to the patron. Therefore, be very careful to keep them neutral and informational.

To prepare for the following actions:

  1. Type in a patron ID
    1. If you're in a sandbox (non-production) environment, we suggest using your own to revisit your changes later
  2. Click on the number link to the right of “Active balance”
  3. Click the Fines/Fees tab

Patron Credits 

Fines assessed in Alma and transferred to AR or Termbill will not automatically issue a credit to the patron.

For AR cases, contact the Library Billing Office (library_billing@harvard.edu) to request a credit to the patrons account. Include the Alma patron ID, amount, item information, and, if possible, AR Invoice Number.

For Termbill cases, contact the Student Billing Office (student_billing@harvard.edu) to request a credit to the patrons account. Include the Alma patron ID, amount, item information, and Termbill statement number.

Add a Fine or Fee

  1. Click “Add Fine or Fee” link above the Fine/Fee menu bar to start

  2. Select a fee type from the Fee Type drop-down

  3. Enter a fee amount

  4. Enter the item barcode, if applicable

  5. Add a comment

  6. Click “Close” to add another or “Add and Close” to complete

Dispute a Fine or Fee

  1. Click the "More Actions" button for a fine/fee and select “Dispute”

  2. Add a comment.

  3. Click “Dispute” and click “Confirm” in the Dispute Confirmation pop-up to complete

Waive a Fine or Fee

  1. For any line, click on the ellipsis icon, also known as the "More Actions" button

  2. Select “Waive”

  3. Enter the amount you want to waive in the “Fee amount” field if this is a partial waive; otherwise leave the field as is

  4. Select a waiving reason from the drop-down menu and add a comment as needed

  5. Click “Waive” to continue, then click "Confirm" to complete your action


Important things to mention

  • Any comment may display in patron’s record
    • The fine waiver type does not display on the main patron screen of fines unless you click on the remaining balance, which is linked in blue.
  • Alternatively, you can waive fines by clicking the check box to the left of one or more lines and clicking the "Waive selected" link
  • You can select all fines by clicking the check box to the left in the blue bar

Pay a Fine or Fee

  1. Patron must have an active balance greater than $0.00 in order to accept payment for library fines

  2. In “Manage Patron Services,” Click "Pay" button next to patron’s active balance

  3. Choose "all fines" for paying entire outstanding amount

  4. Choose "specific fines" and check respective item boxes for paying selected outstanding fees

  5. Choose payment method (cash, check, credit card)

  6. Click "Send"

 

 

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