Hardware/Software Support

Public Machines

B level:

For hardware or software issues on any public workstation in the B level Media Lab, alert the Student Media Consultant behind the lab desk. If the issue cannot be quickly resolved or no SMC is available, contact Clayton Scoble at: hclmedia@fas.harvard.edu
For hardware or software issues on room B-30's resident PCs or loaner MacBooks, contact Erinlea McGowan-Moniz at: erinlea_mcgowan-moniz@harvard.edu
For projection or Crestron issues in room B-30, contact Erinlea McGowan-Moniz at: erinlea_mcgowan-moniz@harvard.edu

1st Floor café:

For hardware or software issues on any public workstation in the 1st floor (including inside the café), report the issue to Unified Service Point

3rd Floor:

For hardware or software issues on any public workstation in room 310, contact Erinlea McGowan-Moniz at: erinlea_mcgowan-moniz@harvard.edu
For hardware or software issues in the Forum Room, contact Lynn Sayers at: sayers@fas.harvard.edu or Erinlea McGowan-Moniz at: erinlea_mcgowan-moniz@harvard.edu
For projection or Crestron issues in the Forum Room, contact Lynn Sayers at: sayers@fas.harvard.edu or Erinlea McGowan-Moniz at: erinlea_mcgowan-moniz@harvard.edu

For problems with hardware or software in individual offices, contact HUIT through Service Now: https://harvard.service-now.com/ithelp