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If you tried to launch the client, and received the following error: "Aeon has encountered an error while trying to read the database settings" you will need to do the following to fix it.
- Navigate to the Portal Manager (Start Menu > Search for "Portal Manager" or, Start Menu > All Programs > Portal Manager)
- Find the items labeled "Aeon Client v.4.0.2.0 (UI)," and "Aeon Printing Fix" select them, then click "Launch" at the top
- It may say the installation Failed (or that the font is already there), but it is still fine.
- Open up the file C:\Program Files\Aeon\DBCChooser.bat NB: on some computers, it may be C:\Program Files (x86)\Aeon\DBCChooser.bat instead. If you don't see an Aeon folder in Program Files, try Program Files (x86)
Choose P for Production, and the letter associated with the library of your installation (e.g. F for Houghton)- Open Aeon again, and this time it should work
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The Addon Files are kept on the T: drive, at T:\Addons\, specifically 3.7 Aeon CRT Addon, AlmaPrimoCatalogSearch, and AlmaBarcodeLookup folders. If you do not have these listed, or the versions are wrong, copy these folders into your local Addons folder, which you can find at My Documents\Aeon\Addons\. Then, return to the Manage > Addons area, and make sure they appear and are active.
Printing Errors
If you encounter printing errors, take the following steps to troubleshoot. If none of these steps solves the problem, contact Atlas for assistance.
- Confirm that you have Microsoft Excel and Word installed on your machine.
- Confirm that you have access to the Aeon (T:) drive.
For the Printing Configuration, you will need to choose the "Printer Setup" option from the menu after clicking on the medallion (as above)
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