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Database Settings Error

If you tried to launch the client, and received the following error: "Aeon has encountered an error while trying to read the database settings" you will need to do the following to fix it.

  1. Open up the file C:\Program Files\Aeon\DBCChooser.bat  NB: on some computers, it may be C:\Program Files (x86)\Aeon\DBCChooser.bat instead. If you don't see an Aeon folder in Program Files, try Program Files (x86)
  2. Choose P for Production, and the letter associated with the library of your installation (e.g. F for Houghton)
  3. Open Aeon again, and this time it should work

 Confirm addons (Alma Catalog, Alma Barcode, and CRT)

On the very top of the Aeon client main screen, there are two tabs: Home and Manage.

Choose the Manage tab, and then choose Addons

This is what your screen should look like:

You should have the Class Request Tool, Alma Primo Catalog Search, and the Alma Barcode Search. 

The Addon Files are kept on the T: drive, at T:\Addons\, specifically 3.7 Aeon CRT Addon, AlmaPrimoCatalogSearch, and AlmaBarcodeLookup folders. If you do not have these listed, or the versions are wrong, copy these folders into your local Addons folder, which you can find at My Documents\Aeon\Addons\. Then, return to the Manage > Addons area, and make sure they appear and are active.


Printing Errors

If you encounter printing errors, take the following steps to troubleshoot. If none of these steps solves the problem, contact Atlas for assistance.

  1. Confirm that you have Microsoft Excel and Word installed on your machine.
  2. Confirm that you have access to the Aeon (T:) drive. 

For the Printing Configuration, you will need to choose the "Printer Setup" option from the menu after clicking on the medallion (as above)

This is generally what you want to have, which is "Prompt" checked, but not "Edit." Prompt means that you will get to choose the printer the call slip prints to (usually desirable), while Edit means that rather than print the call slip directly, Aeon will open a word document to be edited before printing. This is usually a nuisance.

The one issue is that these Templates don't appear until you've used Print Callslip and Print Request at least once, so you'll have to do that before you can change the settings. 

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