Database Settings Error
If you tried to launch the client, and received the following error: "Aeon has encountered an error while trying to read the database settings" you will need to do the following to fix it.
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If you encounter printing errors, take the following steps to troubleshoot. If none of these steps solves the problem, contact Atlas for assistance.
Confirm that you have Microsoft Excel and Word installed on your machine.
Confirm that you have access to the Aeon (T:) network drive. You must have access to the Aeon network drive when you are printing.
- If you do not have access to the Aeon drive, see Access to the Aeon Network Drive.
- If your access is intermittently interrupted, contact your local desktop support.
Check your printing configuration to confirm you are printing to the correct printer.
- For the Printing Configuration, you will need to choose the
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- Printer Setup
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- option from the menu after clicking on the
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- Aeon icon in the top left corner of the application window.
This is generally what you want to have, which is "Prompt" checked, but not "Edit." Prompt means that you will get to choose the printer the call slip prints to (usually desirable), while Edit means that rather than print the call slip directly, Aeon will open a word document to be edited before printing.
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If you do not have the Prompt option checked for a particular template and the Printer selected is not actually available to your computer, you will get error messages. Typically you should leave the Prompt option checked and select the printer to print to you when you try to print a callslip.
Repair Microsoft Office
- You may need to repair Excel and/or Word. See the Microsoft documentation for more information.
Repair Windows
- You may need to repair the entire Windows OS. See the Microsoft documentation for more information.