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Goal

Questions/Things to Test

  1. If patron cannot place a request on an “available” item because it has been requested by someone else and the patron is prompted to submit a BD/ILL request, will that request be accepted by those systems? (BD/ILL are currently configured to not accept requests for “available” items.

  2. Requests are currently placed at title level, so how does this work with titles/bibs that have multiple items?

    1. How does Alma prioritize copies to request when multiple libraries have the same item?

    2. How does Alma prioritize copies to request when the same library has multiple copies? A: Alma doesn’t, any copy can fulfill the request.

  3. How does Alma deal with the order of the requests if one of the books gets marked missing?

    1. 2 copies and 2 requests; request 1 goes to WID, request 2 goes to HKS. WID copy goes missing, who gets the item?

      1. Scenario 1: WID copy goes missing before HKS copy pulled for 2nd patron

      2. Scenario 2: WID copy goes missing after HKS copy pulled for 2nd patron

  4. Confirm: number of requests limited to number copies available.

  5. Should patrons get notified of their priority level?

    1. Not sure if this is possible, but definitely something to explore if what we are testing now isn’t viable and request queues remain.

    2. I think if this works the way we are hoping, there won’t be queues any more.

Request queue forms at Title/Bib level. Lets say 5 requests on 2 items. 2 items are checked out to the first 2 requests, leaving 3 requests in the queue. These requests remain in the queue until an item becomes available to fill it – they are not bumped to BD/ILL. Items can become available to fill the request queue if another copy is purchased or 1 of the 2 that are current checked out are returned. This is what is happening now. Does that help?

Never gonna happen. Cuz. To my knowledge, it is a configuration issue. It’s the problem you have with requesting at the item level for reserve work orders. If the copy you request isn’t found, your request isn’t routed to a different copy that is available. Imagine this at scale of patron requests and how much of a pain it’s been for just reserves.

Steps for Testing

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