Printing Errors
If you encounter printing errors, take the following steps to troubleshoot. If none of these steps solves the problem, contact Atlas for assistance.
Confirm that you have Microsoft Excel and Word installed on your machine.
Confirm that you have access to the Aeon (T:) network drive. You must have access to the Aeon network drive when you are printing.
- If you do not have access to the Aeon drive, see Access to the Aeon Network Drive.
- If your access is intermittently interrupted, contact your local desktop support.
Check your printing configuration to confirm you are printing to the correct printer.
- For the Printing Configuration, you will need to choose the Printer Setup option from the menu after clicking on the Aeon icon in the top left corner of the application window.
This is generally what you want to have, which is "Prompt" checked, but not "Edit." Prompt means that you will get to choose the printer the call slip prints to (usually desirable), while Edit means that rather than print the call slip directly, Aeon will open a word document to be edited before printing. If you do not have the Prompt option checked for a particular template and the Printer selected is not actually available to your computer, you will get error messages. Typically you should leave the Prompt option checked and select the printer to print to you when you try to print a callslip.
Repair Microsoft Office
- You may need to repair Excel and/or Word. See the Microsoft documentation for more information.
Repair Windows
- You may need to repair the entire Windows OS. See the Microsoft documentation for more information.
Database Settings Error
If you tried to launch the client, and received the following error: "Aeon has encountered an error while trying to read the database settings" you will need to do the following to fix it:
Open up the file C:\Program Files\Aeon\DBCChooser.bat NB: on some computers, it may be C:\Program Files (x86)\Aeon\DBCChooser.bat instead. If you don't see an Aeon folder in Program Files, try Program Files (x86)
In the dialog box that comes up, type P at the first prompt.
At the second prompt, type in the letter that corresponds with your library or unit.
Re-launch Aeon.
Unfiltered Transaction View
If your Aeon client view is not filtered for only your unit's transactions, follow the instructions for correcting a database settings error as described above. If you are seeing a larger number of Aeon transactions than expected or transactions for materials that do not belong to your library, you may need to check your database settings.
Database Connection Error
If you get an error message like the following indicating that you IP address is not allowed to access the server, you will need to check that the network you are on has access to the Aeon server.
In order to use the Aeon client and access the Aeon server, the network you are on needs to be on the whitelist for the Harvard Aeon server firewall. Most of the Harvard Library networks and VPN tunnels have access to the server. If you network/IP address has changed, you may need to contact Atlas to restore access.
Missing Aeon Addons
If you do not have the correct Aeon addons available to you, take the following steps to restore access.
Confirm that you have access to the Aeon (T:) network drive. If you do not have access to the Aeon drive, see Access to the Aeon Network Drive.
If you have access to the Aeon drive, but still do not have the addons, you can manually add the addon files to the correct location on your computer. The files are stored on the network drive, at T:\Addons\. Locate the AlmaPrimoCatalogSearch, AlmaBarcodeLookup, Atlas folders and copy the folders. Then paste these folders into your local Addons folder, which you can find at My Documents\Aeon\Addons\.
You should then restart Aeon and access to the Manage > Addons window to make sure the addons are present.
On the very top of the Aeon client main screen, there are two tabs: Home and Manage. Choose the Manage tab, and then choose Addons
The Manage Addons window will show you any addons you have access to. The addons you use in your unit may vary from what is shown here.
