Credit card transactions can only be voided on the same day that they are made, and voiding a payment must be done by an authorized staff member through the Authorize.net website.
Authorized staff members are:
- Tom Lingner
- Bill Comstock
- Mingtao Zhao
To record the voiding of a transaction in Aeon:
- Add a second payment line in the "Payments/Credits" section
- Make sure Date is the same as original payment date
- Make sure Payment Method is "Credit Card"
- Enter "VOID" in Payment Reference field
- Enter negative total of previous payment in the "Amount Field"
If patron indicates that s/he would like to make a payment at some point in the future, route the order from "4 - Order Payment Received" back to "3 - Awaiting Order Payment."
If patron indicates desire to cancel the order entirely, cancel order only.
- If order is from non-Aeon using repository, make sure original material is returned and route circulation side to "Request Finished."
- If order is from Aeon-using repository, notify repository of cancellation, and ready material for pickup or transfer (if necessary).