Processing Payment Adjustments (short pays)

Overview:

We use the “Payment Adjustment” line item to alter invoices when the payment by wire transfer is less than the amount requested due to fees removed along the transit path, or when the actual production expense on an OTC order is greater than the prepayment, and we do not seek additional payment from the patron.

The Payment Adjustment service line option should be used only by a manager, and is not to be used with Internal Billing orders.

Details:

The adjustment is recorded only in the Billing Details area of Aeon. Nothing changes in the Payment/Credits area but a text note should be added in the “Note” field (at the bottom of the Detail tab).

Date: [Will auto-set when Service Context is chosen.]
Service Context: Select “PS:Adjustment:Payment” from the dropdown.
Service: Select “Payment Adjustment” from the dropdown.
Unit Fee: Enter total of necessary adjustment as a negative number (will later appear in parentheses).
Quantity: Enter “1.”

Save the page.

Verify that the Total field in the Payments/Credits section has updated and matches the Total field in the Billing Details section. The Balance Remaining (in “Billing Information” section, top right) must be “$0.00.”