Reporting Aeon Problems to Atlas Systems

Reporting Aeon Problems to Atlas Systems

Overview:

When something goes wrong with either Aeon or the Aeon reporting service, it should be reported as soon as possible to Atlas Systems.

Details:

Verify the problem with one other Aeon-using staff member, then:

M-F 8am-5pm: Contact Atlas at 1-800-567-7401 x1 or service@atlas-sys.com.

After-hours + Weekends: email emergency@atlas-sys.com, which sends a text message to all Atlas support staff.

CC the following people

at Atlas Systems:

Chris Youngblood – cyoungblood@atlas-sys.com

Genie Powell – genie@atlas-sys.com

at Harvard:

Bill Comstock – comstock@fas.harvard.edu

Mingtao Zhao – mingtao_zhao@harvard.edu

James Capobianco – jcapob@fas.harvard.edu