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Library Technology Services: Library Staff Documentation Center
LTS Support Services
LTS triages and responds to support requests 9-5, Monday through Friday. On weekends and holidays, in the event of a Library Systems emergency (i.e. system is down) call the HUIT 24/7 Operations Desk at (617) 495-7777. Please specify that you are calling about a library system.
Working from Home
Library system access
| LTS DemosGeneral IT support links
IT Learning Links
Harvard Learning Links |
Library Systems
- HOLLIS
- HOLLIS Advanced Help & FAQ
- HOLLIS (Primo) update schedule for Alma records and other sources of local data
- HOLLIS Known Issues and Enhancement Requests
- Export My Favorites from HOLLIS
- Resource Types
- Stop words
- Online links in HOLLIS search results (Library Catalog scope)
- "Check access options"
- DRAFT About ILL / Scan & Deliver in links in HOLLIS, and when they appear
- HOLLIS holdings & items display ("Access options" section, formerly "Get It")
- Resource Recommender Guidelines
- Staff instructions for configuring Primo resource recommender
- How to troubleshoot Primo VE openURLs or view PNX record
- Persistent links to HOLLIS records
- HOLLIS record de-duplication and configuration details
- Open Access via Unpaywall, View PDF, and LibKey (Third Iron) services in HOLLIS
- HOLLIS as a web browser search engine
- HOLLIS Digital Reserves user instructions
- HOLLIS "Staff record sets"
- Digital Bookplates in HOLLIS
- Scanned Key Content via DRS deposits
- Primo VE author card images, overview and how to update
- Handling of ISBD cataloging without punctuation (LDR/18=c)
- Primo VE API results - interpretation of results, refining your query, constructing links back to HOLLIS
- Using geographic coordinates from MARC records
- Primo embeddable carousel
- EndNote Connection File for Searching HOLLIS Library Catalog
- Open Discovery Initiative
- HOLLIS filters (facets) / refine options
- Alma
- Alma Basics
- Alma Configuration Changes
- Alma FUNCTIONAL AREA DOCUMENTATION
- Alma Known Issues
- Request an Alma Login or Login Update
- Alma Project Requests
- Quick Start Guides
- Alma Release Notes
- Alma Training
- Alma Trends
- Aleph to Alma Migration and Implementation period
- Request a new Alma printer
- Alma Wiki Style Guide
- JSTOR Forum
- About LTS
- CURIOSity
- LTS Goals and Efforts
- Reimagining Discovery
- Annual LTS Goals and Priorities Dashboards
- ACORN Security Refactor Project Charter
- ArchivesSpace 3.0.2 Upgrade (draft)
- ArchivesSpace Container Management Project Charter
- ASpace Sandbox API Project
- Aviary Pilot Project Charter
- CJK Full Text Search
- DASH Development and Migration DSpace 8 Project
- DevSecOps Transformation Project Charter
- DRS Modernization ("DRS Futures") Project Charter
- DRS Refresh Project Charter
- EAS Open Source
- Harvard Geospatial Library 4.0
- Harvesting Restricted Websites Project Charter
- IIIF Redesign
- JSTOR Forum/Artstor/JSTOR Transition Project Charter
- LTS Access Services Projects
- LTS Incident Response Charter
- LTS Maintenance Sprints
- Metadata Optimization Project
- Open Metadata Provisioning Investigation Charter
- Project Team Document Templates
- Viewer Upgrade & Embed Project Charter
- LTS Project Charter Template
- OpenAthens Implementation Project
- HOLLIS Primo VE Migration
- Decommissioning IP-Based Authentication for Licensed E-Resources
- Library Reference Chatbot
- LTS Newsletters
- LTS Newsletter: January 2025
- LTS Newsletter: February 2025
- LTS Newsletter: March 2024
- LTS Newsletter: April 2024
- LTS Newsletter: May 2024
- LTS Newsletter: June 2024
- LTS Newsletter: July 2024
- LTS Newsletter: August 2024
- LTS Newsletter: September 2024
- LTS Newsletter: October 2024
- LTS Newsletter: November 2024
- LTS Newsletter: December 2024
- LTS Newsletter: March 2025
- LTS Newsletter: April 2025
- LTS Newsletter: June 2025
- LTS Newsletter: July 2025
- LTS Newsletter: August 2025
- LTS Newsletter: September 2025
- LTS Newsletter: October 2025
- LTS Newsletter: November 2025
- LTS Newsletter: December 2025
- LTS Newsletter: February 2026
- LTS Newsletter: March 2026
- LTS Newsletter: April 2026
- LTS Newsletter Materials
- Administrative System Changes
- Aeon
- ArchivesSpace
- ArchivesSpace (2025 drafts)
- ArcLight
- Class Request Tool
- Collections Explorer
- Databases (databases.hollis.harvard.edu)
- DRS (Digital Repository Service)
- DRS Delivery Services
- Electronic Archiving System (EAS)
- ePADD (email appraisal and preservation)
- E-Resource Management Systems
- OpenAthens
- Browser Extensions and Proxy Tools for Harvard Access to E-Resources
- Eligible User Classes for Online Library Resources
- IP-based Access to E-Resources
- Macintosh Users: Safelist EZ Proxy in ESET Cyber Security Anti-Virus
- Clear Browser Cookies and Cache
- Harvard Library Resource Access for Users in Countries with Internet Controls
- Common Issues Preventing Access to Harvard Library Online Resources
- ETDs@Harvard
- Get It! Services
- HART Library Reporting and the Library Reporting Warehouse
- HART Releases
- HART - Known Issues & Enhancements
- Alma Bibs
- Alma Holdings
- Alma Items
- Alma Items - HD & ReCAP
- Alma MARC Fields for Bibs & Holdings
- Alma Metadata Data model details
- HD Item & ReCAP Item
- HD History & ReCAP History
- HD Data model details
- ReCAP Data model details
- Aleph Circulation History
- Aleph Circulation History - Alma User Group look-up
- Aleph Circulation History - Patron Status look-up and Non-Patron Loan Flag
- Aleph Circulation History - Patron Type look-up
- Aleph Circulation History Data model detail
- Barcode Lookup - DV
- HD Statistics
- Google Scanned Items
- Alma Items - Google
- Google Library Inventory data model
- Google Scanning Report
- Google Manifest Data
- Hathi Report
- Data Sync Rejected Records dashboard
- Google Library Inventory items
- HD & ReCAP Item coding errors
- Alma Portfolios
- Barcode Lookup
- ProQuest ETD data model
- ProQuest ETD Bibs
- ProQuest ETD Holdings
- ProQuest ETD dashboard
- Cataloging Statistics data model
- Cataloging Statistics
- Cataloging Statistics Errors
- Cataloging Statistics dashboard in HART
- Harvard Library Open Source Project Considerations
- Harvard Geospatial Library (HGL)
- How-to articles
- Library APIs
- Library Reserves Quick Guide for Instructional Staff
- Link-o-matic
- ListView
- LTS Support
- ArchivesSpace Login Roles
- Library Guest Terminals
- Login Liasons
- Login Requests
- LTS@Work Live
- DRS Request Forms for Logins, Billing and Owner Codes, Dropbox
- Order Item Barcodes
- HSR Requests for Vendor/Consultant Access
- Winter Recess Schedule 2021-2022
- Winter Recess Schedule 2022-2023
- Winter Recess Schedule 2023-2024
- Winter Recess Schedule 2024-2025
- Winter Recess Schedule 2025-2026
- Macro Express
- Name Resolution Service (NRS)
- NISO Webinars
- OCLC services
- OCLC Connexion Cataloging Authorizations FAQ
- How to save your new OCLC Connexion authorization
- Managing online save files in OCLC Connexion
- OCLC Bibliographic Data Sync
- OCLC LHR Data Sync - Alma export and data mapping
- OCLC Data Sync: Maintaining Holdings in WorldCat: September, 2022-
- OCLC Data Sync: Processing rejected records
- OCLC symbols, MARC Organization Codes, and OCLC authorizations
- Policy on cataloging in Connexion
- OCLC Member Merge
- 2019 OCLC Data Sync Reclamation Project Information
- POD Aggregator (IvyPlus) data set and mapping (aka Data Lake)
- ProQuest ETD Service
- ReCAP SCSB (Shared Collection Service Bus)
- ReCAP Shared Collection - Initial Accessions
- ReCAP Shared Collection - Policies and Workflows for Ongoing Accessions
- ReCAP Shared Collection - Policies and Workflows for Living Collections Exception Processing
- SCSB Fulfillment workflows and documentation
- ReCAP Shared Collection - Alma coding for items and holdings
- ReCAP Shared Collection - Tracking Replacement Decisions for Absent and Damaged Items
- Springshare Products
- Training Archive for Alma
- Intro to Alma In-Person Training Materials
- Search and Sets Training Materials
- Searching Vendors, Invoices, and Funds - Class Materials and Script
- Items & Holdings Training Materials
- Work Orders Training Materials
- Acquisitions Training Materials
- Resource Management Training Materials
- Fulfillment Training Materials
- Library Reserves Training Materials
- Finances Training Materials
- E-resources Training Materials
- Import (Batch Load) Bibs/Holdings/Items - Training Materials and Script
- For Trainers & Facilitators
- Exercise 2 - Creating Alma Analytics - New Analyses
- Creating Alma Analytics - Training Script
- Modifying an Existing Analysis (Funds Expenditure)
- Updating links for improved stability
- Wiki ShortLink JavaScript Hack
- NextCloud File Staging
- Media Presentation Service (MPS)