Springshare Products

Springshare is the vendor responsible for a number of widely used online applications like LibAnswers, LibApps, LibAsk, LibCal, LibGuides, and LibInsights.

Write to hl_springsharehelp@harvard.edu for assistance with:

• Requesting an account for a new employee

• Elevating an existing account's privileges

• Creating a new instance for seat reservation

• Configuring LibGuide groups

• Applying Library branding or customizing look & feel

• Orientation for first-time admins & users

• Learning more about integrating Springshare into your library's workflows

• Upgrading the Library's licensing agreement to increase capacity 

Self-Service Help

SpringShare provides excellent online help and training videos. Once you have a LibGuides account you can access SpringShare help from within LibGuides or via the SpringShare Help Center.

Support documentation for the Library

• Library Communications: How to add Library events

• Library Communications: Editing hours for libraries