Reporting Aeon Problems
- Thomas Lingner
- Heather Oswald
- Lindsay Whitacre
Owned by Thomas Lingner
Emergency Issues:
If you are having trouble accessing the web pages, the client, or the reporting platform, contact Atlas support as soon as possible. Before doing so, send a message to aeon-users@calists.harvard.edu to determine if this is an isolated issue, or a system-wide problem.
Atlas Support Contacts:
- M-F 8am-5pm: Contact Atlas at 1-800-567-7401 x1 or support@atlas-sys.com.
- After-hours + Weekends: email emergency@atlas-sys.com, which sends a text message to all Atlas support staff.
Non-Emergency Issues:
For non-emergency issues, such as troubleshooting and help with using, please email aeon-users@calists.harvard.edu.
For most issues, Atlas needs to see the Debug Log to be able to resolve them. To set up Debug Logging on Aeon, see the Atlas instructions.
Desktop Support
Please contact your local desktop support for issues relating to access to or downloading of the client.Â
Login Requests/Password Resets
For new staff accounts, account updates, or password resets, please contact LTS. Â