Atlas Support Tickets
- Marilyn Rackley
- Amy Boucher
Owned by Marilyn Rackley
| Ticket Number | Date Created | Description | Resolution Date | Resolution |
|---|---|---|---|---|
| 4363 | 3/2/2018 | Issue with HarvardKey authentication logout - HarvardKey session closes, but Aeon session does not | 3/22/2018 | A new logout URL was provided that directs user to Aeon logout and then HarvardKey logout to kill both sessions. |
| 4415 | 3/7/2018 | Keep in Review fails validation | ||
| 4513 | 3/14/2018 | Filter on Activity Table in Web - Add filter where="Activities.ActivityType <> 'PRES: Sackler, Imaging Services Project'" to ViewActivities.html on test and production. | 3/15/2018 | It was missing from AeonAuth, but has been added back. |
| 4514 | 3/14/2018 | Test to add Orders to Pay and Delivered Orders to Main Menu. | 5/25/2018 | Changes made in test, not yet finalized. |
| 4522 | 3/14/2018 | What is the AdminCat - CustKey in the Customization Manager? | 3/15/2018 | It serves no purpose and was removed. |
| 4523 | 3/14/2018 | Have any request with a blank site field show up in HOU view | 4/13/2018 | Change made. |
| 4539 | 3/15/2018 | Add caveat about Volume/Box/Folder/Item information to GenericRequestOpenURL | 3/19/2018 | HOLLIS issue was resolved, so warning could be taken down. |
| 4568 | 3/19/2018 | Half images on user records in client | 3/20/2018 | No errors found in logs. Privileges has enabled debug logging and will report if the problem happens again. |
| 4600 | 3/20/2018 | Scheduling test server update for 4/4/2018 | 4/9/2018 | Update completed |
| 4610 | 3/20/2018 | PRES requests disappeared between 4:00-5:00 pm | 3/20/2018 | PRES view has been fixed. |
| 4617 | 3/21/2018 | Web pages were down | 3/21/2018 | Issue was related to the new DBC that was being created. |
| 4646 | 3/22/2018 | Need DIV Prod DBC | 3/26/2018 | Got DBC file |
| 4666 | 3/23/2018 | Add IPs for Baker and Schlesinger | 3/23/2018 | IPs have been added. |
| 4677 | 3/25/2018 | Email failed for "Invalid CC address" | 3/28/2018 | No resolution |
| 4678 | 3/25/2018 | Adding DIV to production web pages and updating first time users | 3/30/2018 | Updates complete |
| 4806 | 4/3/2018 | Add filter for only "*PRES" requests on ViewOrderApprovals | 4/4/2018 | Filter Added |
| 4842 | 4/5/2018 | Move credit card payment gateway web pages into production | 6/7/2018 | Done. |
| 4940 | 4/11/2018 | Need Alma Primo addon to support import of holdings only | 6/22/2018 | Enhancement made. |
| 4928 | 4/11/2018 | Web pages down in production | 4/11/2018 | Access restored, Not sure what the issue was and why it did not trigger alerts in the monitoring system. |
| 4942 | 4/12/2018 | Email failed for "Invalid CC address" | N/A | No resolution - seems to be consistently happening for only one user |
| 4952 | 4/12/2018 | Test Web page changes to rename as HOLLIS Special Request and add Design and Widener to FAQ | 4/16/2018 | Changes made |
| 5047 | 4/20/2018 | Change HOLLIS link on Main Menu | 4/20/2018 | Link corrected. |
| 5057 | 4/20/2018 | Schedule Aeon Production Update | 5/8/2018 | Update complete |
| 5102 | 4/25/2018 | Add update warning to dual auth page | 4/25/2018 | Note added |
| 5111 | 4/25/2018 | Update to ViewOrderApprovals | 4/25/2018 | Update made |
| 5146 | 4/26/2018 | Add BAK, MED, HUA, and SCH to test request forms | 5/1/2018 | Sites added |
| 5147 | 4/26/2018 | Adding DES and WID Sites to Prod Request Forms | 4/30/2018 | New sites added |
| 5172 | 4/30/2018 | Aeon auth web pages inaccessible | N/A | Problem resolved but cause not determined |
| 5216 | 5/2/2018 | Client auto-updater goes to version 4.0 not 4.0.2.0 | 5/15/2018 | Auto-update to 4.0.2.0 will not be possible, but the patch can be run without admin rights. |
| 5217 | 5/2/2018 | OpenURL mapping table permissions not set correctly in sandbox | 5/18/2018 | Table permissions corrected. |
| 5229 | 5/2/2018 | Add Countway IP range | 5/4/2018 | IP range added |
| 5246 | 5/3/2018 | Web page changes to rename as HOLLIS Special Request and add Design and Widener to FAQ, also updates to Getting Started screenshots. | 5/8/2018 | Web changes made. |
| 5264 | 5/7/2018 | Error when importing Excel spreadsheet in Site-specific view | 6/6/2018 | Error was caused by routing rule issues, not Site view. |
| 5314 | 5/10/2018 | Aeon External Request Endpoint RequestType Parameter | 5/31/2018 | Copy requests were failing because the Service Level value was not present. |
| 5344 | 5/11/2018 | Spam User Accounts | 6/13/2018 | Accounts were mistakenly created by Trustwave during a test scan. |
| 5359 | 5/14/2018 | Issue with Printing Aeon Callslips - SpreadsheetGear Locking Print Source | 5/25/2018 | No real resolution; library employed local workaround |
| 5378 | 5/14/2018 | Moving ItemInfo2 data to ReferenceNumber in test | 7/11/2018 | Data moved in test and prod. |
| 5388 | 5/15/2018 | Additional minor changes to Getting Started page | 5/15/2018 | Changes made. |
| 5448 | 5/20/2018 | Failed email on 5/4 | N/A | No response from Atlas |
| 5572 | 5/29/2018 | Check on blank usernames in the .dll | 7/2/2018 | This issue seems to be completely resolved. |
| 5587 | 5/30/2018 | Web error - You can only manage transactions that are for you or for you by proxy | 5/31/2018 | The username had a leading space, which caused the error. |
| 5670 | 6/4/2018 | Failed email - “SMTP protocol error. 501 5.5.4.Invalid Address.” | 6/7/2018 | Emails were separate by semi-colon. |
| 5671 | 6/4/2018 | Moving Request For field on Photoduplication Forms | 7/12/2018 | Field moved |
| 5683 | 6/5/2018 | Javascript not setting Site on Edit Forms | 7/26/2018 | Javascript updated. |
| 5688 | 6/5/2018 | Issue with Excel Spreadsheet Upload Photoduplication Status Name | 6/8/2018 | merged with ticket 5264 |
| 5763 | 6/11/2018 | Researcher Re-Submitted Request After Processing | 7/27/2018 | No solution found. |
| 5772 | 6/11/2018 | Web Updates for Imaging Services | 6/15/2018 | Web updates completed in test and prod. |
| 5887 | 6/19/2018 | Errors when editing a lot of requests | 7/9/2018 | Restarting the client solved the issue |
| 5903 | 6/20/2018 | User registration form changes | 10/30/2018 | Continued on 7728, changes completed |
| 5904 | 6/20/2018 | Error when using Auto Filter Row Option on Queue Grid | 6/25/2018 | Bug added to backlog. |
| 5905 | 6/20/2018 | Updates to Awaiting Payment text on main menu | 7/11/2018 | Changes made in sandbox and production. |
| 5963 | 6/26/2018 | Add MPS site to Sandbox for Media Preservation | 7/11/2018 | DBC Provided |
| 5974 | 6/27/2018 | Password reset not working for one patron | 6/28/2018 | User error - only one reset session can be active at one time. |
| 6146 | 7/10/2018 | SSRS Report Subscription Failure | 7/16/2018 | Email size limit increased. |
| 6152 | 7/11/2018 | Client layout errors | 12/5/2018 | Developers are going to look into overall layout issues |
| 6164 | 7/11/2018 | Countway IP address issue | 8/1/2018 | HMS routing was changed to allow direct connection to Aeon |
| 6211 | 7/13/2018 | Batch Printing Failure | 7/23/2018 | A local settings change on each computer is the only solution at this time. |
| 6212 | 7/13/2018 | Design User Database Connection Error | 8/28/2018 | No other information provided about error |
| 6220 | 7/16/2018 | Countway data migration | 11/26/2018 | Migration complete |
| 6227 | 7/16/2018 | Updating Harvard Library Links in Aeon Web Pages | 7/25/2018 | Links and getting started page updated. |
| 6253 | 7/17/2018 | Add IP range for 8 Story St. for Media Preservation | 7/17/2018 | IPs added |
| 6399 | 7/27//2018 | Aeon Payment Error Status Line | 8/2/2018 | Aeon doesn't use the PaymentResponse tag because the user is told about the decline on the Authorize.net payment page |
| 6410 | 7/27/2018 | Updating Site Descriptions in Sandbox | 8/10/2018 | Changes made in sandbox, but not in prod pending related enhancement |
| 6528 | 8/6/2018 | Excel File Upload Creating Blank Transactions | 8/15/2018 | Bug reported. |
| 6529 | 8/6/2018 | IE vs. Chrome for Addons | 8/22/2018 | Addons have to be written specifically for Chrome |
| 6533 | 8/7/2018 | Transactions with Aeon Site | 8/7/2018 | Transactions with Aeon and ae110harvard site updated to HOU |
| 6549 | 8/7/2018 | Issues with Atlas BI - Aeon Activity Analytics | 8/9/2018 | Report corrected |
| 6562 | 8/9/2018 | Researcher Re-Submitted Request After Processing | ||
| 6657 | 8/14/2018 | Add WIDPRES site to sandbox and production | 8/24/2018 | Site added |
| 6795 | 8/23/2018 | Deleted field customizations still appearing in client | 8/27/2018 | Bug confirmed |
| 7164 | 9/17/2018 | Additional IP Range for Countway training | 9/17/2018 | IP range added |
| 7246 | 9/24/2018 | Add SEAS to UserInfo3/Alum school list on web user forms | 9/26/2018 | Option added |
| 7314 | 9/28/2018 | Transactions Title information not showing up in client grids | 10/3/2018 | Titles not displaying correctly included blank lines |
| 7322 | 9/28/2018 | Request Limit tag in Status Line | 10/2/2018 | Issue confirmed |
| 7415 | 10/5/2018 | Photoduplication file upload failure | 10/10/2018 | Server settings updated |
| 7462 | 10/9/2018 | Remove credit card payment announcement from logon page | 10/10/2018 | removed |
| 7483 | 10/10/2018 | Batch printing callslips timing out | 12/4/2018 | transferred to ticket 8283 |
| 7486 | 10/10/2018 | Display of Notes for Grouped EAD Requests | 10/12/2018 | Notes for grouped EAD requests cannot be customized |
| 7519 | 10/12/2018 | Request for quote for GFA addon | 12/4/2018 | Quote provided |
| 7598 | 10/18/2018 | Emails Failing | 10/19/2018 | Emails started working again later that day |
| 7603 | 10/18/2018 | Error Uploading Files for Photoduplication | 12/10/2018 | Additional information needed from staff |
| 7626 | 10/19/2018 | Update main menu, handling tutorial, scheduled date | 12/4/2018 | Updates complete |
| 7627 | 10/19/2018 | Billing account error when cloning requests | 10/26/2018 | Error went away, but the cause of it was not determined. |
| 7705 | 10/26/2018 | Additional IPs for Baker | 10/30/2018 | IPs added |
| 7974 | 11/13/2018 | ArchivesSpace Addon Enhancements | 12/1/2018 | Enhancements expected with Aeon 4.1 release |
| 8073 | 11/20/2018 | Printer Configurations in AppData | 12/5/2018 | Manual configuration of the .exe is probably required |
| 8107 | 11/26/2018 | Client Update - Error Checking Server Version | 11/26/2018 | Error fixed in client version 4.0.4.0 |
| 8125 | 11/27/2018 | Sandbox server update to 4.0.1 | 11/29/2018 | Update complete, database was too large and had to be updated separately. |
| 8308 | 12/5/2018 | jQuery Vulnerabilities | ||
| 8313 | 12/5/2018 | Move HFA site from FAL view to HOU view | 12/14/2018 | Change completed |
| 8459 | 12/13/2018 | Adding Harvard Film Archive to Reading Room Request Form | 12/12/2018 | HFA changes complete |
| 8460 | 12/13/2018 | Production server update to 4.0.1 | 1/3/2019 | Update complete |
| 8536 | 12/18/2018 | Schlesinger data migration | ||
| 8552 | 12/19/2018 | Excel File Upload Not Working for BAK Site | 12/19/2018 | Removed trailing white space |
| 8642 | 1/3/2019 | Additional IP for MCZ | 1/3/2019 | IP added |
| 8678 | 1/4/2019 | Tracking query | 1/17/2019 | SQL query provided |
| 8776 | 1/10/2019 | Divinity client connection error | 1/14/2019 | Likely due to a lag in computer regaining internet connection after a period of inactivity |
| 8791 | 1/10/2019 | Updated IP range for MCZ | 1/11/2019 | Range updated |
| 8857 | 1/14/2019 | Aeon Alma Primo Addon Related Records Issue | 1/15/2019 | Atlas is exploring better ways to identify the record MMS ID for the addon |
| 8873 | 1/15/2019 | Baker Library Outstanding Requests Table | 1/15/2019 | Web changes made |
| 8913 | 1/16/2019 | Baker VPN Connection Error | 1/28/2019 | Baker IT needs to make changes to VPN |
| 8934 | 1/17/2019 | Changes to Scheduled Date text | 1/18/2019 | Text updated |
| 8943 | 1/17/2019 | Design printing error | 2/8/2019 | client re-install fixed the issue |
| 8957 | 1/22/2019 | New IPs for Baker | 1/19/2019 | IPs added |
| 9048 | 1/25/2019 | Special Characters in OpenURL Link | 1/25/2019 | "#" character needs to be encoded so that link does no break |
| 9577 | 2/26/2019 | Ghost user able to place requests | 2/26/2019 | Staff cleared the ghost user |
| 9646 | 3/1/2019 | Second test upload of Schlesinger data | 3/8/2019 | Records uploaded |
| 9836 | 3/11/2019 | Minor changes to Common Questions page/Updates to request form for documenttype | 3/19/2019 | Web updates made |
| 9853 | 3/12/2019 | Configuring TouchNet payment gateway | 7/3/2019 | TouchNet gateway implemented in production |
| 9963 | 3/18/2019 | Authorize.net MD5 Hash end of life | 4/10/2019 | SIM authentication method is being phased out |
| 10002 | 3/19/2019 | Change to ActivityInfo2 label | 3/19/2019 | Change made |
| 10156 | 3/27/2019 | IPs for Gutman | 3/28/2019 | IPs added |
| 10419 | 4/10/2019 | Excel file not populating Request For field on transaction details in client | 4/17/2019 | Bug in Excel file upload if both Researcher Username and Activity ID columns are both present |
| 10420 | 4/10/2019 | Scheduled date validation problem | 4/15/2019 | Web validation rule updated. |
| 10591 | 4/18/2019 | Aeon Client Calendar Error | ||
| 10537 | 4/17/2019 | Updates to Getting Started instructions and adding ItemInfo1 to request forms in test | 4/22/2019 | Changes made |
| 10690 | 4/25/2019 | Main Menu Text Change for HUA Site | 4/25/2019 | Change made |
| 10733 | 4/29/2019 | Question about read-only access to Aeon files | 4/29/2019 | All print docs, addons, and searches can be read-only |
| 10770 | 5/3/2019 | Remove ItemInfo1 and add ItemISxN to web request forms for host container | 5/3/2019 | Field added |
| 10860 | 5/8/2019 | Additional batch printing troubleshooting | ||
| 10864 | 5/9/2019 | Lua Library for Addons | 5/13/2019 | Question answered |
| 11021 | 5/17/2019 | Design Library printing problem | 5/22/2019 | Printer settings were not correct. |
| 11026 | 5/17/2019 | Renaming ItemISxN in staff template | ||
| 11362 | 6/5/2019 | Deleting "Design StaffTemplate" layout template | 6/11/2019 | Template deleted |
| 11721 | 6/20/2019 | Data Clean-Up | 7/10/2019 | Clean-up complete |
| 11860 | 6/27/2019 | Gutman library launch web changes | 7/1/2019 | Gutman added to web pages |
| 12071 | 7/11/2019 | Deleting "Student" layout template | 7/11/2019 | Template deleted |
| 12082 | 7/11/2019 | Schedule refresh of Staff layout template for August 12 | 8/12/2019 | Refresh to staff layout complete |
| 12575 | 8/6/2019 | Update to test server to 4.1 & Update to production server to 4.1 | 8/16/2019 | Upgrade complete |
| 12919 | 8/16/2019 | Container field not visible (reverted back to ISxN after update) | 8/16/2019 | Container field restored |
| 12922 | 8/16/2019 | Items not uploading | 8/19/2019 | Firewall issue; resolved |
| 12934 | 8/19/2019 | Field customization labels not appearing in column chooser & custom search | 8/20/2019 | Ticket closed but issue not resolved. Per Atlas will need client update to fix. Update date TBD. |
| 12939 | 8/19/2019 | Pay now button not working; patrons not able to pay by credit card through Hollis Special Request web pages (escalated to highest priority) | 8/20/2019 | IP whitelisted and correct port assigned; resolved |
| 13467 | 9/12/2019 | Users unable to export data from Atlas BI | 9/30/2019 | Issue seems to have resolved without intervention; ticket closed |
| 13595 | 10/11/2019 | Sandbox Refresh | 10/11/2019 | Completed |